**Job Title:** Online Chat Support Representative **Company:** Murphy USA **Location:** Hamilton, Waikato, NZ **Job Type:** Full-time **Seniority Level:** Associate Level **Years of Experience:** 2 ### Job Description Murphy USA is seeking an enthusiastic and dedicated **Online Chat Support Representative** to join our dynamic team in Hamilton, Waikato. As a vital part of our customer service operations, you will engage with customers through online chat, aiding them in real-time with their inquiries, issues, and product-related questions. This role is excellent for individuals who thrive in a fast-paced, flexible environment and are passionate about providing exceptional customer support. ### Responsibilities - **Customer Engagement:** Respond promptly and professionally to customer inquiries via online chat, ensuring a high level of service and satisfaction. - **Issue Resolution:** Identify and troubleshoot customer issues, providing effective solutions or escalating them to the appropriate departments as necessary. - **Product Knowledge:** Maintain a comprehensive understanding of Murphy USA's products, services, and policies to assist customers effectively. - **Documentation:** Accurately document customer interactions in our CRM system, noting details of inquiries and resolutions for future reference. - **Collaboration:** Work closely with team members and different departments to share information and improve the overall customer experience. - **Feedback Contribution:** Provide constructive feedback to management on trends and potential areas for improvement based on customer interactions. - **Continuous Improvement:** Participate in ongoing training and development programs to enhance skills and knowledge related to customer service and product offerings. - **Availability:** Be available during designated business hours, managing a flexible schedule to accommodate peak times and coverage needs. ### Requirements - **Experience:** Minimum of 2 years in a customer support role, preferably in online chat or digital customer service environments. - **Education:** High school diploma or equivalent required; additional education in customer service, communication, or related fields is a plus. - **Personality Traits:** - **Passionate:** A genuine enthusiasm for helping others and providing a positive customer experience. - **Reliable:** Dependable and committed to following through on commitments; consistently shows up on time and meets performance expectations. - **Soft Skills:** - **Creativity:** Ability to think outside the box to provide innovative solutions to customer issues. - **Cooperation:** Willingness to collaborate with colleagues and other departments to ensure seamless service delivery. ### Benefits - **Disability Insurance:** Provides peace of mind in the event of unforeseen circumstances. - **Paid Time Off (PTO):** Generous PTO policy for work-life balance and personal time. - **Travel Opportunities:** Potential to participate in training sessions or company events that may involve travel. ### Working Environment Our team thrives in a flexible environment that adapts to change with speed and efficiency. The culture at Murphy USA encourages open communication, teamwork, and a customer-first mentality. ### Application Deadline Interested candidates are encouraged to apply by **October 29, 2024**. ### Equal Opportunity Statement Murphy USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.