Online Chat Support Manager

Job Description: J.C. Penney is seeking a passionate and motivated Online Chat Support Manager to join our team in Nelson, NZ. This part-time position requires a candidate with at least 8 years of experience in online chat support management. The ideal candidate will possess strong adaptability and communication skills to effectively lead a team of online chat support representatives. Responsibilities:- Manage and oversee a team of online chat support representatives- Monitor and analyze online chat support metrics to drive performance improvements- Develop and implement training programs for online chat support representatives- Ensure quality customer service and timely responses to online chat inquiries- Collaborate with other departments to optimize the online chat support process- Stay up-to-date on industry trends and best practices in online chat support management- Handle escalated customer inquiries and provide resolutions as needed Requirements:- 8 years of experience in online chat support management- Strong leadership and team management skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and adapt to changes quickly- Proficient in Microsoft Office and online chat support software- Bachelor's degree in Business Administration or a related field preferred Benefits:- Medical coverage- Life insurance- Parental leave Working Environment:Our team at J.C. Penney thrives in a flexible environment that adapts to change with speed and efficiency. We value teamwork, collaboration, and a positive work culture that fosters growth and development. Deadline to apply: ******** Equal Opportunity Statement:J.C. Penney is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We celebrate differences and encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.