Online Chat Support Associate

Job Description: Owens Corning is seeking a dedicated and passionate individual to join our team as an Online Chat Support Associate in Nelson, New Zealand. This part-time entry-level position is perfect for individuals looking to start their career in customer service and support. Responsibilities:1. Provide timely and accurate responses to customer inquiries through online chat.2. Assist customers with product information, troubleshooting, and order support.3. Resolve customer issues and complaints in a professional and efficient manner.4. Collaborate with other team members to ensure a seamless customer experience.5. Identify opportunities for improvement in processes and systems to enhance customer satisfaction.6. Maintain a positive and empathetic attitude towards customers at all times. Requirements:1. Strong problem-solving skills and the ability to negotiate effectively.2. Excellent communication skills, both written and verbal.3. Ability to multitask and prioritize tasks in a fast-paced environment.4. Basic computer skills and familiarity with online chat platforms.5. A high school diploma or equivalent.6. No prior experience is required, but a willingness to learn and grow is essential. Personality Traits: Dedicated, passionate Soft Skills: Problem-solving, negotiation Benefits:1. Relocation allowance for eligible candidates.2. Travel and spending expenses covered for work-related activities.3. Visa sponsorship for international candidates. Working Environment:At Owens Corning, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity in problem-solving, and we are committed to supporting our employees' professional development. Deadline to Apply: April 7, 2024 Equal Opportunity Statement:Owens Corning is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to diversity and inclusion in our workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.