**Job Title:** Online Call Center Specialist **Company:** Tractor Supply **Location:** Dunedin, Otago, NZ **Job Type:** Full-time **Seniority:** Associate Level **Experience:** Minimum of 3 years ### Job Description Tractor Supply, a leading retail company specializing in the needs of rural customers, is seeking a motivated and confident **Online Call Center Specialist** to join our dynamic team in Dunedin, Otago.
This is an exciting opportunity for individuals passionate about delivering exceptional customer service and support.
As an Online Call Center Specialist, you will be the front-line representative helping our customers with their inquiries, ensuring they experience the best possible service we offer.
### Responsibilities - **Customer Interactions:** Engage with customers via various online platforms (chat, emails, social media) to understand and resolve inquiries, concerns, and requests related to products, services, and company policies.
- **Order Management:** Assist customers with order placements, track shipping status, process returns, and handle exchanges efficiently while ensuring all policies and procedures are followed.
- **Problem Resolution:** Listen actively to customer concerns and develop effective solutions, apply critical thinking, and demonstrate resourcefulness in resolving intricate issues.
- **Product Knowledge:** Maintain up-to-date knowledge of Tractor Supply's inventory, product specifications, promotions, and policies to provide accurate information to customers.
- **Sales Support:** Identify opportunities to upsell or cross-sell products and services based on customer needs, contributing to overall sales objectives.
- **Data Entry and Management:** Accurately log customer interactions, inquiries, and outcomes in the customer relationship management (CRM) system and ensure all records are current and comprehensive.
- **Collaboration:** Work closely with team members and other departments to ensure a seamless flow of information and support enhanced customer experiences.
- **Feedback and Improvement:** Gather feedback from customers regarding their service experience and suggest improvements for team and process enhancement.
- **Training and Development:** Participate in ongoing training sessions to improve product knowledge, service skills, and technology usage to enhance customer interactions.
### Requirements - **Experience:** Minimum of 3 years of experience in a call center or customer service role, preferably in a retail or e-commerce environment.
- **Education:** High school diploma or equivalent; bachelor's degree preferred.
- **Technical Skills:** Proficient in using computer systems, CRM software, and Microsoft Office Suite.
Experience with call center technology is a plus.
- **Personality Traits:** - **Motivated:** A drive to succeed and consistently exceed performance objectives, contributing positively to the team's morale.
- **Confident:** Ability to communicate effectively, handle challenging situations with poise, and project assurance in customer interactions.
- **Soft Skills:** - **Adaptability:** Flexibility in handling a variety of customer inquiries and adjusting to changes in policies, procedures, and priorities as needed.
- **Research:** Proficient in conducting research and utilizing available resources to provide accurate and helpful answers to customer inquiries.
### Benefits - Parental leave - Medical coverage - Paid overtime - Opportunities for career advancement and professional development - A supportive work environment fostering teamwork and collaboration ### Working Environment At Tractor Supply, we promote a culture of collaboration and strong relationship-building among colleagues, clients, and partners.
Our team is committed to not only meeting but exceeding customer expectations through our dedication to excellent service.
### Deadline Interested candidates are encouraged to apply by **October 29, 2024**.
### Equal Opportunity Statement Tractor Supply is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
We look forward to welcoming enthusiastic individuals who desire to be part of a dedicated team at Tractor Supply.
If this sounds like the perfect opportunity for you, please submit your application today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.