Job Title: Online Account Support Specialist
Company: BlackRock
Location: Dunedin, Otago, NZ
Job Type: Part-Time
Seniority: Associate Level
Years of Experience Required: 4
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Job Description:
Join BlackRock as an Online Account Support Specialist and play a crucial role in providing exceptional account support to our clients. We are seeking a dedicated and passionate individual who thrives in a fast-paced environment and is committed to delivering outstanding service. This part-time position offers an opportunity to be part of a team that values innovation and efficiency through technology.
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Key Responsibilities:
Client Interaction: Act as the primary point of contact for online account inquiries, providing responsive, accurate, and timely support to clients via digital channels including email, chat, and phone.
Account Management: Monitor and manage client accounts proactively, ensuring all information is up-to-date and accurate. Assist clients with account setup, updates, and troubleshooting.
Issue Resolution: Identify and resolve client issues and complaints effectively in a professional manner, demonstrating active listening and problem-solving skills.
Technical Assistance: Facilitate the navigation and functionality of online platforms, demonstrating proficiency in the technology utilized by clients. Provide training and guidance on platform tools and functions when necessary.
Collaboration: Work collaboratively with cross-functional teams, including IT, sales, and operations, to enhance client experience and improve internal processes.
Feedback and Reporting: Collect and analyze client feedback to identify trends and areas for improvement. Prepare reports for management on client issues and resolutions.
Continuous Improvement: Stay informed about industry trends and advancements in online client support technology to help optimize processes and enhance service offerings.
Training and Mentorship: Assist in training new team members, sharing knowledge, and providing support to foster a collaborative team environment.
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Requirements:
Education: Bachelor's degree in Business, Finance, Information Technology, or a related field preferred.
Experience: A minimum of 4 years of experience in account support, customer service, or a related role, preferably in financial services.
Technical Proficiency: Strong technical skills with experience in customer relationship management (CRM) systems and online account platforms. Proficient in Microsoft Office Suite and data analysis tools.
Personality Traits:
Hardworking: Demonstrate a strong work ethic with a commitment to getting the job done effectively and efficiently.
Passionate: Show enthusiasm for helping clients and a genuine interest in the financial services industry.
Soft Skills:
Leadership: Exhibit proactive leadership skills, motivating others to achieve team objectives and maintain high service standards.
Persuasion: Possess the ability to influence clients and teammates effectively in decision-making processes to enhance service delivery.
Communication Skills: Excellent verbal and written communication skills, with a talent for simplifying complex information for clients.
Attention to Detail: Strong organizational skills with a keen eye for detail to ensure the accuracy and quality of client interactions.
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Benefits:
Comprehensive parental leave policy to support family growth.
Coverage for vision care to promote overall health and well-being.
Opportunities for work visa sponsorship for qualified international candidates.
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At BlackRock, we cultivate an environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration and value diverse perspectives to foster creativity and enhance problem-solving, allowing our team members to thrive.
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Deadline to Apply: October 27, 2024
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Equal Opportunity Statement:
BlackRock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to inclusivity and invite all individuals to apply.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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