Receptionists (Administration & Office Support)Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced hospitality environment? Do you have New Zealand's alcohol duty manager license? If so, we have an exciting opportunity for you!We are currently seeking a dedicated Receptionist / Senior Hotel Receptionist / Duty Manager to work at our front office team and ensure a memorable stay for guests at Microtel by Wyndham Wellington. This is a live in position. As a live-in Receptionist, you will be involved the day-to-day operations of the front office, playing a crucial role in maintaining our high standards of service.Key Responsibilities:Conducting reception duties, including check-in and check-out processes, with professionalism and outstanding customer service.Managing group bookings, arrivals, and invoicing.Handling reservations and updating them as needed.Ensuring consistent adherence to guest service standards.Managing online booking platforms and responding to guest queries.Contributing to sustainability and environmental initiatives.Maintaining Qualmark ratings and Wyndham quality standards.Upholding security, health & safety, and other compliances at all time.Maintaining regular communication with management.Responding to emergencies and assisting with guest requests including after hours.Flexibility to work shifts, including evenings, weekends, and public holidays.Living onsite and maintaining security, health, and safety standards.Liaising with management to resolve operational problems.Addressing maintenance issues within the property and guest rooms.Performing housekeeping duties if needed in urgent situations.Overseeing food & beverage operations and maintaining food control plans.Conducting stock take, ordering, and waste management for food items.About You:Sound knowledge of Hotel Standard Operating Procedures for the Front Office.Understanding of housekeeping operations and minor maintenance issues.Strong communication, interpersonal, and problem-solving skills.IT proficiency, preferably with a PMS such as Opera or Opera Cloud.Self-motivation, attention to detail, and a passion for customer service and hospitality.Alcohol Duty Manager license is a must.Competitive hourly rate.Onsite free accommodation & secured parking including utilities.Staff members receive discounted rates at all of our propertiesIf you have the skills and enthusiasm to excel in this role, we invite you to apply today. Join us in creating memorable experiences for our guests at Microtel by Wyndham Wellington!Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
