Office Team Leader

Supervisors/Team Leaders (Call Centre & Customer Service)Cruise Milford NZ is family owned and operated, offering Boutique Small Boat Cruises at iconic Milford Sound.As a top end operator we strive to provide great customer service and an exceptional visitor experience.We are currently seeking an Office Team leader, based at our Te Anau office, to manage our small customer service team (full time- 40hrs/week). We aim to have the very best people in the industry on our team and expect a high level of passion, empathy and professionalism from our crew.Applicants must demonstrate excellent communication, leadership and customer service skills together with the ability to focus on safety, standards and systems.Key responsibilities include:- managing and motivating staff providing customer services in our Te Anau and Milford Sound office-working in conjunction with Operations Manager to complete recruitment, performance management and training of team-developing and reviewing policies, programs and procedures concerning customer relations and services provided-liaising with customers, service agents and wholesale partners to answer questions and assist with reservations-managing business operations, daily cruise logistics, safety and emergency procedures, financial management and targets-this role requires regular travel to Milford Sound (travel paid for and free staff accommodation while at Milford Sound provided)This role requires:- a minimum of 3 years in a similar role (Maritime and tourism environment)-the ability to stay calm in high pressure situations- experience with different booking systems (eg Fareharbor or Rezdy) and accounts software (Xero)Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as an Office Team Leader?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr