Key Responsibilities:Undertake all general administration and operational tasks of the office.Maintain office services by organizing office operations and procedures.Responsible for all the operations and routine tasks that need to be done from the office.Allocate the work to the staff and manage workflow.Manage and allocate tasks and resources for the staff.Maintain office efficiency by planning and implementing office systems, equipment, and procurement.Design and implement office policies by establishing standards and procedures.Plan and review the work to ensure you are meeting the goals of the business.Plan and set priorities for services provided by the office.Ensure staff have the equipment and tools they require to perform their duties.Arrange all necessary items for the smooth running of work.Ensure all items are always fully stocked.Complete operational requirements by scheduling and assigning employees, following up on work results.Be responsible for prompt and efficient maintenance of company assets.Able to manage most of the company documents on the computer.Ensure the office resources are used effectively and efficiently.Manage the general accounts of the office as per the requirements.Maintain all the documentation at the office.File and maintain necessary records in the office.Deal with and rectify customer complaints.Facilitate resolution of problems with clients and issues.Have a driver's license and be willing to travel as per the requirement of the office.In addition to managing the staff, arrange recruitment and training as required.Provide mentoring and ongoing coaching for the staff.Develop and maintain staff rosters, arrange relieving staff, and keep the weekly hours of the staff under control.Answer staff queries related to their work, payroll, and resolve any problems that arise.Ensure that the staff complies with relevant codes of conduct, industry regulations, and legislation, including Health and Safety requirements.Exceptional planning skills are needed to organize the work and reach the company goals.Other work as directed by the Director.Position Details:Location: Palmerston NorthHours: Full-time, Permanent PositionHourly pay rate: $30 per hourQualifications:Qualifications relating to Diploma or higher level in business or management essential.Work experience in the commercial cleaning sector in any position for at least 6 months or more.Broad understanding of the commercial cleaning sector is an advantage.Committed to providing exceptional customer service across all channels – written, phone, and face-to-face.The ability to communicate clearly and concisely, varying communication style depending on the audience.Willingness to assist and support others as required and get along with team members.Accomplish objectives effectively within the given time frame and carry out administrative duties efficiently.
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