Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions: Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it), and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!Noel Leeming, as part of TWG, is New Zealand's market leader for technology and appliances. We know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that's where you come in!Job DescriptionOur Noel Leeming Services team is changing the customer experience game by providing a full end-to-end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support, and advice, right through to the delivery, installation, and setup of solutions in homes and workplaces.This opportunity would suit someone who loves technology, is customer-focused, and is driven to improve the whole experience. Your excellent communication skills, coupled with your ability to troubleshoot problems, are critical. Equally important is your proactive 'get it done' attitude and work ethic.This position will be based out of our Kerikeri Noel Leeming store, working Tuesday – Saturday 8:30am – 6:00pm, 45 hours per week.Being a field-based role, it will be essential for you to have a full clean New Zealand Drivers license to operate one of our company vehicles.QualificationsWhat is your key to success?Experience & passion in one or more of the following areas: sales, installation, or customer serviceConfidence to set up and install technologySuperior interpersonal and customer support skills, with the ability to adjust technical language to suit the customerDriven and confident in troubleshooting problemsWillingness to continue developing your career through onsite training and accreditationsWhat we can offer you?Base rate + Commission and IncentivesConsecutive days off giving you time to unwind and rest for the week aheadPaid day off on your birthday (Whoo!)5-tiered development pathway, that acts as the gateway for further opportunities and externally recognised accreditations (paid by us!)Incredible discounts across all of our brandsAn extra 5 or 10 days of lifestyle leave if you'd like to spend more time at home, on holiday, or on a passion projectAnnual sick leave entitlement of 10 daysAdditional InformationWhy do you want to work for us?Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understands our products, asks the right questions, provides solutions, and is so passionate while doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!We look forward to welcoming you into the fold!
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