Company DescriptionBelong in a place where you can be yourself and love what you do.
Join our hotel community and you can surpass your own expectations as well as those of our guests.
We will encourage you to explore innovative ways to enhance every guest experience, as you continue to master your craft.
When you help us achieve pioneering heights in luxury hospitality, your own excellence will shine through.Job DescriptionAssist in the overnight operations of the Front Office department including lobby and cleaning services and security functions, ensuring that standards are maintained in these areas, efficiency is evident, and customer needs are met.Provide proficient guest services through the night, assisting with guest requirements.Assist with car/hotel doors and guest luggage.Exercise care and responsibility when parking guest vehicles.
Follow procedures set out in the manual.Ensure messages are delivered with the utmost urgency.Clean and maintain hotel public areas.Ensure the cleanliness of back of house hotel areas.Prepare and deliver room service during the night.Document and care for all guest property in storage, long or short term.When guests report lost property, take all relevant information and pass it on to housekeeping.Complete rostered shifts for all porter coverage.Assist Night Auditor in the daily reports where required.Carry out security walks around the property.Confidently assist in emergency procedures.Support with housekeeping requests received through the night.Assist the Lombardi Restaurant team when required.Report immediately to the Night Auditor any unusual occurrences or security issues, ensuring an incident report is entered.Ensure maintenance requests are completed and escalated as appropriate.Perform any other reasonable duties assigned by your manager.Provide efficient, friendly, and professional service to all guests.Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.Take a positive problem-solving approach with issues and concerns; call the Manager on Duty if difficulties arise.QualificationsPrevious experience in a luxury or premium hotel preferred.We'd like someone with an eye for detail, driven to achieving the highest service standards.Self-motivated and able to work without supervision.Friendly and engaging, with effective communication skills.Immaculate grooming and personal presentation.Valid driver's license.Clean police record.Additional InformationBring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards, and development opportunities.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.Daily staff meals provided.Loyalty card entitling you to discounted hotel stays, food and beverage rates, and spa treatments worldwide.Ongoing reward and recognition incentives and awards.Opportunities for further development and worldwide career progression within Accor.Work for a world-leading global hotel company.Refer a friend incentive.Supportive and friendly working environment.Uniform and dry cleaning provided.Our Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Role details: $62-66,000 per annum.
40 hours.
Night shifts.
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