Job Description Assist in the overnight operations of the Front Office department including lobby and cleaning services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer's needs met.
Provide proficient guest services through the night, assisting with guest requirements.
Assist with car / hotel doors and guest luggage Exercise care and responsibility when parking guest vehicles.
Follow procedures set out in manual.
Ensure messages are delivered with the utmost urgency.
Clean and maintain hotel public areas.
Ensure the cleanliness of back of house Hotel areas.
Prepare and deliver room service during the night All guest property in storage, long or short term, duly documented and cared for.
When guest report lost property take all relevant information and pass on to housekeeping.
Complete rostered shifts for all porter coverage.
Where required, assist Night Auditor in the daily reports.
Carry out security walks around the property Confidently assist in emergency procedures Support with Housekeeping requests that are received through the night.
Assist the Lombardi Restaurant team when required.
Report immediately to the Night Auditor any unusual occurrences or security issues, ensuring incident report is entered.
Ensure maintenance requests are completed and escalated as appropriate.
Any other reasonable duties assigned by your manager.
Provide efficient, friendly and professional service to all guests.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
Take a positive problem solving approach with issues and concerns; call the Manager on Duty if difficulties arise.
Qualifications Previous experience in a luxury or premium hotel preferred We'd like someone with an eye for detail, driven to achieving the highest service standards We'll need you to be self-motivated and able to work without supervision You'll need to be friendly and engaging, with an ability to communicate effectively.
Immaculate grooming and personal presentation Valid driver's license Clean police record Additional Information Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Daily staff meals provided.
Loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression within Accor.
Work for a world-leading Global hotel company.
Refer a friend incentive .
Supportive and friendly working environment.
Uniform and dry cleaning.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Role details: $62-66,000 per annum.
40 hours.
Night shifts