The Role | Te mahi
We are seeking a Night Porter/Guest Service Agent to provide an exceptional level of service that exceeds expectations of our guests.
Who We Are | Ko Wai Matou
Novotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.
This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport.
Responsibilities | Nga haepapa
Providing a warm and welcoming environment within our hotel where everyone feels at home.
Assisting with valet parking and luggage.
Supporting the Night Manager with guest requests/tasks and overnight checks to be completed.
Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times.
Hotel security floor checks.
Providing local information on Christchurch and the surrounding area.
Help guests with booking activities, restaurants, and travel options.
Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel.
Fix minor technical issues, like changing bulbs and remote control batteries.
Comply with health and safety regulations and follow emergency evacuation procedures.
Requirements
About you | Ko koe tenei
Must be available to work overnight.
Confident and motivated with a strong guest service orientation.
Professional personal presentation and a great work ethic.
Exceptional attention to detail.
Flexible and adaptable in approach and a team player.
Ability to prioritize and work well under pressure.
Full New Zealand Drivers License.
Right to Work in NZ.
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network.
Staff, family and friends rates at our hotels.
Meals on duty and uniform provided.
Excellent reward & recognition events.
Service and anniversary gifts and benefits.
Wellbeing programme including Health insurance discounts.
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email the Talent Acquisition team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process; let us know how we can support you to present your best self.
E manawanui ana tatou - We care
Ka mahi tahi tatou - We work together
Ka whai tatou i te tika - We do the right thing
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