The Role | Te mahi
We are seeking a Night Porter/Guest Service Agent to provide an exceptional level of service that exceeds expectations of our guests.
Who We Are | Ko Wai Matou
Novotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.
As part of the global Accor Hotels brand, you can be sure your career pathways and opportunities are endless!
This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport.
Responsibilities | Nga haepapa
Providing a warm and welcoming environment within our hotel where everyone feels at home
Assisting with valet parking and luggage
Supporting the Night Manager with guest requests/tasks and overnight checks to be completed
Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
Hotel security floor checks
Providing local information on Christchurch and the surrounding area
Help guests with booking activities, restaurants, and travel options
Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
Fix minor technical issues, like changing bulbs, remote control batteries
Comply with health and safety regulations and follow emergency evacuation procedures
Requirements
About you | Ko koe tenei
Must be available to work overnight
Confident and motivated with a strong guest service orientation
Professional personal presentation and a great work ethic
Exceptional attention to detail
Flexible and adaptable in approach and a team player
Ability to prioritize and work well under pressure
Full New Zealand Drivers License
Right to Work in NZ
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email Talent Acquisition team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
E manawanui ana tatou - We care
Ka mahi tahi tatou - We work together
Ka whai tatou i te tika - We do the right thing
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