The Role | Te mahiWe are seeking a Night Porter/Guest Service Agent to provide an exceptional level of service that exceeds expectations of our guests.Who We Are | Ko Wai MatouNovotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.As part of the global Accor Hotels brand, you can be sure your career pathways and opportunities are endless!This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport.Responsibilities | Nga haepapaProviding a warm and welcoming environment within our hotel where everyone feels at homeAssisting with valet parking and luggageSupporting the Night Manager with guest requests/tasks and overnight checks to be completedResolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all timesHotel security floor checksProviding local information on Christchurch and the surrounding areaHelp guests with booking activities, restaurants, and travel optionsMaintaining a clean and tidy environment in all common areas, both inside and outside the hotelFix minor technical issues, like changing bulbs, remote control batteriesComply with health and safety regulations and follow emergency evacuation proceduresRequirementsAbout you | Ko koe teneiMust be available to work overnightConfident and motivated with a strong guest service orientationProfessional personal presentation and a great work ethicExceptional attention to detailFlexible and adaptable in approach and a team playerAbility to prioritize and work well under pressureFull New Zealand Drivers LicenseRight to Work in NZBenefitsWe are all valued | He kura te tangataDiscounts at our hotels, restaurants and spas across our networkStaff, family and friends rates at our hotelsMeals on duty and uniform providedExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing programme including Health insurance discountsHind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email Talent Acquisition team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.E manawanui ana tatou - We careKa mahi tahi tatou - We work togetherKa whai tatou i te tika - We do the right thing
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