Night Manager | Pou Tiaki - University HallFull Time opportunitySupportive team environmentImmediate StartWe are seeking a Night Manager to cover a portfolio of our UniLodge properties in Christchurch, New Zealand. You will be responsible for all overnight operations ensuring residents receive a consistently exceptional experience. You shall be performing various administrative and support services and fostering a safe, secure and healthy living environment.ABOUT THE ROLE:Full time hours - 40 hours per week across Monday to Sunday roster (5 working Days)Manage, record and promptly resolve issues or emergencies that arise while on dutyRepresent as after-hours management, taking full responsibility of the building operationsAct as a "Mentor" to residents and form a friendly and open point of contact for assistance, information and welfareIndependently deal with after-hours check-ins & customer service enquiriesMaintain a full and detailed log of all incidents and call-outs throughout each shiftComplete all back or front-office duties as handed over by day teamPerform perimeter checks, manage in-house quiet hours, attend to emergencies and lockoutsRespond to student incidents over the shiftTo be great in this role you will:Experience in providing hands-on operational security and incident management in a residential settingPrevious Front Office experience in a Supervisor or Manager position within a student accommodation or hotel environmentYou love living nocturnally and thrive off working a night-time rosterHighly developed interpersonal skills with the ability to problem-solve and manage conflictA focus on service and quality with the passion to deliver outstanding experiencesPolice Vetting Check (must be willing to obtain)WHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.Across our workforce, we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.APPLY NOWIf you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.Assist with student support, customer service, property management, administration, and supporting positive community in our halls of residence!
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