Job Description Night Manager Role, part of your duties involve: * Being in-charge of the hotel over-night * Completing the night audit duties with accuracy * Providing high level of customer service * Supervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible. * Taking responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines * Effective supervision of night porter personal * Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused Night Porter Role, part of your duties involve: * Exercise care and responsibility when parking guest vehicles * Provide efficient, friendly and professional service to all guests * Take initiative to ensure that interactions with our customers (internal or external) are positive and productive * Clean and maintain hotel public areas * Prepare and deliver room service during the night * Be fully conversant with departmental fire and evacuation procedures Qualifications Previous experience in a luxury or premium hotel preferred Opera ( or other PMS system ) knowledge preferred Managers License/ First Aid/ Food Safety Certification advantageous We'd like someone with an eye for detail, driven to achieving the highest service standards We'll need you to be self-motivated and able to work without supervision You'll need to be friendly and engaging, with an ability to communicate effectively. Immaculate grooming and personal presentation Valid driver's license Valid visa to work in New Zealand Additional Information Benefits: Work for a world-leading Global hotel company Night rate allowance Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide. Daily staff meals provided. Ongoing reward and recognition incentives and awards. Opportunities for further development and worldwide career progression within Accor. Referral bonus of $600 available Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
