Working for Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!
What will I be doing?
In your new role as Night Manager, you will be the sole Manager on Duty, responsible for the all aspects of the safe, compliant and effective operation of the Hotel, taking ownership of the safety & security of the hotel between 11pm-7am. More specifically you will:
Represent the General Manager and Front Office Manager in their absence.
Complete Night Audit procedures and tasks, including running financial reports, investigate anomalies and complete any other end-of-night tasks.
Represent the Night Manager in their absence.
Maintain quietness, order and safety and security in the hotel.
Carry out regular security walks and check all areas of the hotel (quality and presence).
Follow procedures and give instruction to guests and team members in the event of an evacuation/fire alarm or other emergencies (i.e. earthquake, bomb threats).
Provide all hotel guests and visitors with a warm welcome to the hotel
Participate in regular communication meetings and training as scheduled to improve self and department standards.
Ensure effective communication between Front Desk team and all other areas of the hotel on a daily basis.
What are we looking for?
The ideal candidate will have a passion for delivering an exceptional guest experience and be strong in developing relationships with team members, accounts, representatives and other key business partners. To be successful in this role you will have:
1 year in Professional Front Office Management.
2 years of Night Audit experience
Excellent leadership, inter-personal, training and development skills
Strong Guest Relations experience and knowledge of Front of House systems, specifically OnQ
Positive attitude & the flexibility to respond to a range of different work situations
Committed to delivering a high level of customer service, both internally and externally
A Tertiary level qualification or equivalent experience
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:
Workplace flexibility (work life balance)
Professional leadership development framework
Worldwide career opportunities
Access to Hilton University and over 5000 online learning programs
Free events and activities
Discounted gym membership
Free staff meal and daily dry-cleaned uniform
Discounted accommodation and food & beverage rates globally
Participate in ongoing recognition programs
Diverse by nature and inclusive by choice
Support to participate in a variety of local volunteer activities
Fast track to Hilton Honors Silver status
When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.
Work Locations
Hilton Queenstown Hotel
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
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