Job Description - Night Manager (HOT0AWF3)Work LocationsHilton Queenstown HotelKawarau Village79 Peninsula RdQueenstown 9300Working for HiltonLocated on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown.Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. Our amazing Team Members are at the heart of it all!What will I be doing?In your new role as Night Manager, you will be the sole Manager on Duty, responsible for the all aspects of the safe, compliant and effective operation of the Hotel, taking ownership of the safety & security of the hotel between 11pm-7am. More specifically you will:Represent the General Manager and Front Office Manager in their absence.Complete Night Audit procedures and tasks, including running financial reports, investigate anomalies and complete any other end-of-night tasks.Maintain quietness, order and safety and security in the hotel.Carry out regular security walks and check all areas of the hotel (quality and presence).Follow procedures and give instruction to guests and team members in the event of an evacuation/fire alarm or other emergencies (i.e. earthquake, bomb threats).Provide all hotel guests and visitors with a warm welcome to the hotel.Participate in regular communication meetings and training as scheduled to improve self and department standards.Ensure effective communication between Front Desk team and all other areas of the hotel on a daily basis.What are we looking for?The ideal candidate will have a passion for delivering an exceptional guest experience and be strong in developing relationships with team members, accounts, representatives and other key business partners. To be successful in this role you will have:1 year in Professional Front Office Management.2 years of Night Audit experience.Excellent leadership, inter-personal, training and development skills.Strong Guest Relations experience and knowledge of Front of House systems, specifically OnQ.Positive attitude & the flexibility to respond to a range of different work situations.Committed to delivering a high level of customer service, both internally and externally.A Tertiary level qualification or equivalent experience.Thrive at HiltonThrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.JobGuest Services, Operations, and Front Office #J-18808-Ljbffr
