Front Office & Guest Services (Hospitality & Tourism)Full timeTrinity Wharf Tauranga is an over-water hotel, restaurant and events destination.
It is owned by a local family whose dream was to highlight the spectacular beauty and spirit of the Tauranga harbour that is so integral to the Bay of Plenty lifestyle.
Built on three piers that stretch over the water's edge, the hotel's panoramic water views are framed by floor to ceiling glass that bring the tranquil elements of the outside world in.
Whether for work or for play, our guests come to relax from the hustle and bustle of city life, and to soak up the relaxed, laid back atmosphere.We have an exciting opportunity to be part of our Front Office team as a Night Manager.At Trinity Wharf, every employee contributes to a seamless and memorable guest experience.
We are a highly collaborative team, who are passionate about hospitality and are proud of where we work.KEY RESPONSIBILITIES:To be the Manager on Duty, responsible for all hotel operations during overnight shift hours, with a focus on Front Office operations, night audit, guest and hotel safety/security ensuring a professional and high quality service at all times.Review, audit and reconcile daily sales transactions by the Front Office and all outlets, balancing all cash tills.
Report any discrepancies to Department Managers.Ensure an efficient check-in and check-out service during nights.
Co-ordinate luggage and arrange transport for guests.Maintain up to date and accurate guest profiles, including all contact information.
Update guest classification settings and company details.Address and solve guest issues or concerns.
Communicate problems to management and advise steps taken to resolve.Conduct regular walkthrough rounds to observe activity throughout the entire hotel.KEY REQUIREMENTS:Excellent customer service and communication skills, with strong attention to detail.Team player with a positive attitude and outgoing friendly personality.
Reliable and flexible to change.Strong written and oral communication skills.Experience in direct sales, or a similar sales administration role.In-depth knowledge of hotel PMS, reservation processes, and systems.Experience/competent in cloud-based sales tools and mobile technology.Understanding of the Accounts Receivable process.The rostered shifts will mainly be Saturday - Tuesday, with three days off per week.
However, flexibility may be required.BENEFITS:Free barista coffee per day.Free parking onsite.Employee discounts on hotel services and dining.1 x night's stay after 12 months of continuous employment.Birthday leave, paid day off.Only shortlisted applicants will be contacted.Applicants for this position should have NZ residency or a valid NZ work visa.Your application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in New Zealand?How many years of accounts receivable experience do you have?How many years' experience do you have as a Night Manager?How would you rate your English language skills?
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