Front Office & Guest Services (Hospitality & Tourism)Full timeCPG Hotels is proud of our portfolio of unique hotels and the dynamic staff we employ. We have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Our people are what makes our business. Your well-being is our top priority at CPG Hotels.We think of ourselves as a family: a close group of individuals, hardworking, and protective of each other and we love what we do. We like to identify and celebrate our individual personalities and strengths and channel these towards delivering the most enjoyable experiences for our guests, thereby enhancing loyalties and nurturing relationships at a very unique and exciting time for our company.The world is yours to explore, so join us today to start an adventure of a lifetime.About the role:Centrally located in the heart of Auckland CBD, the award-winning boutique Fable Auckland Hotel is looking for an experienced Night Manager to oversee and deliver outstanding guest services during the night shifts.As Night Manager you will be in charge of the property during the night shift. With service and security being at the forefront, maintaining the hotel standards throughout the shift is integral. Clear communication is a must for the successful applicant, as well as an eye for detail.Key responsibilities:Ensure all late arrival guests and visitors are warmly welcomedChecking in and checking out guestsPromptly and professionally answering guest enquiriesConversant with the property's reservations systems and processesDaily cashiering functions and other general front desk dutiesEnsure security and safety of the property at all timesThe ideal candidate will have:Minimum 3 years' experience in a similar role in Front Office within a hotel environmentA current Managers Certificate is necessaryConflict resolution skills and problem-solving skillsOutstanding customer service skills with excellent communication skills, both written and verbalFlexible to work rostered shifts including weekends and public holidaysComfortable to work mainly during night shiftsStrong attention to detail and accuracyGood team player, keen to learn and develop a career within the hotel industryCurrent eligibility to work in New Zealand is a mustWhat we offer at CPG Hotels:Endless career and growth opportunitiesFantastic rewards and recognition initiativesFlexible schedule to suit your lifestyleFree access to hundreds of online Hospitality coursesA variety of amazing corporate discountsSound like a good fit? We'd love to talk to you!To apply now for this position, please click the 'apply' button and send us your CV and cover letter.Your application will include the following questions:Do you have customer service experience?Do you have a current New Zealand driver's licence?Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Night Manager?How would you rate your English language skills?Do you hold a current New Zealand General Managers certificate?Are you available to work on a rotating roster?
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