Night Manager | Holiday Inn Auckland AirportHotel: Auckland Airport (AKLAP), 2 Ascot Road, Mangere, 2022We like to lead from the front. So, we're looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.A little taste of your day-to-dayEvery day is different in hotels, but you'll mostly be:Overseeing the night audit functionsMaintain correct guest information against registration cardsReview & monitor early morning wake-up calls and related proceduresReview all audits and reconciliation of daily sales transactions, balancing all electronic payments and interface transactions reporting discrepanciesHandle guest situations in a professional manner and ensure appropriate follow-upAll night audit, night Duty Manager and Night Porter shift duties are completed to the required standard in a timely mannerReviewing arrival lists and allocations to anticipate guest needsStaff supervision in absence of HOD or delegateWhat we need from you?Minimum 2 years' front desk/guest service leader experienceFluent in spoken and written EnglishBasic mathematical skillsExcellent communication, problem solving, reasoning and motivational skillsWorking knowledge of hotel property management systems like Opera would be advantageous to the roleThe ability to work the shift of 11:00pm - 7:30am with some weekends includedCertifications/Qualifications:Level 2 First Aid Certificate will be held in high regardsBachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration is preferred but not essentialA valid Managers Certificate & LCQWhat you can expect from us?Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and well-being, and be a valued member of an inspirational team.You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:Paid birthday leave within your birthday monthEnhanced parental leaveFlexible start and finish timesLunch providedFree car parking whilst onsite for workRetail benefits provided via our Reward and Recognition program named PerkBox and company Recognition programAccommodation discounts across 19 hotel brands and +6,000 hotels globallyYour career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.We are proud to be IHG and we know you will be too.Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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