Who We Are - Ko Wai Matou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
About The Role - Te mahi
This is an exciting new full time role for an experienced Night Guest Services Agent in our award winning 4.5-star Sudima Auckland Airport Hotel.
Working alongside an amazing and experienced team who will assist you and support you as your career takes off, you will be required to work 40 hours a week from 11pm to 7.30am, with flexibility required regarding the specific days worked.
Responsibilities | Nga haepapa
Responsibilities include but are not limited to:
Warmly greet and welcome guests upon arrival
Facilitate an accurate check in and check out process by arranging and recording guest details efficiently
Respond promptly to guest inquiries, offering detailed information about the hotel's services, amenities and activities.
Assist guests with reservation bookings and accommodation arrangements as needed.
Address and resolve guest complaints to maintain satisfaction and positive guest relations.
Answer, connect, and transfer telephone calls to the appropriate departments with professionalism.
Manage incoming and outgoing correspondence and deliveries, ensuring timely distribution.
Maintain a clean, organised and welcoming reception area at all times.
Perform administrative tasks to support office operations. Includes data entry, filing, mail despatch and photocopying.
Perform porter duties including assisting with luggage, and valet parking.
Provide cross-departmental support by assisting various hotel teams as needed.
Adhere to Health and Safety Standards, reporting any issues in line with policy requirements.
Requirements
About You | Ko Koe Tenei
The successful candidate will need to possess the following attributes:
Confident, well motivated team player with a strong determination to achieve goals
Ability to multi-task, show flexibility and meet deadlines while maintaining composure under pressure
Strong communication skills – both written and verbal to engage professionally with guests and colleagues
High attention to detail and a commitment to excellence in all tasks
Excellent time management abilities
Thorough knowledge of the area including local amenities
Minimum New Zealand Restricted Drivers license or equivalent.
Commitment to work 40 hours a week from 11pm to 7.30 am with some flexibility to work outside normal hours as required. Includes some weekend work and public holidays.
NZQF Level 2 or 3 qualification
At least one year of relevant experience may substitute for the formal qualifications listed above
Benefits
We are all valued | He kura te tangata
As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Free onsite parking
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
E manawanui ana tatou - We care
Ka mahi tahi tatou - We work together
Ka whai tatou i te tika - We do the right thing
He kura te tangata - We are all valued
#J-18808-Ljbffr