Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
Job Description
We currently have an exciting opportunity for an experienced professional to join Oaks Auckland Harbour Suites as Night Guest Service Agent on a Full time basis.
Key Responsibilities include:
Conduct guest arrivals and departures
Confidently provide personalised, proactive guest service
Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
Maintain professional, open and honest communication to assist guests and make accurate bookings
Ensure that all daily tasks are completed accurately and in a timely manner
Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
Ensure guest queries and complaints are handled efficiently and effectively
Qualifications
Previous hotel front office/reception experience
A commitment and passion for delivering exceptional, pro-active customer service
Strong computer skills/knowledge, training will be provided for reservations system
Professional interpersonal and communication skills
A high standard of personal presentation
Ability to lead and motivate a high performing team
Availability to work 10pm - 6am on a rotating roster
Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:
50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
Access to Minor Hotels ANZ paid parental leave benefits
20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
Additional paid leave including Birthday and Study leave
Educational Financial support may be available to those who undertake development relevant to the company's business requirements
NIB Insurance discounts
Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
Discount on Furniture
50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
Wellbeing programs with Uprise (EAP)
Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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