Front Office & Guest Services (Hospitality & Tourism)
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.
About the role
We are now seeking a mature, energetic, well-presented person to take up the full-time position of Night Auditor. This position will suit those who have a genuine passion for delivering superior guest service at all times in a warm friendly manner. In doing so, you will become an integral member of our Front Office team that believes in and exercises this service culture.
You will be supporting the front office team by heading and guiding the overnight team towards excellence, as well as working on projects that will upskill the team and benefit the hotel as a whole. This role suits somebody who is continuously willing to go beyond their checklist, learn more, and strive for excellence within the team. Your rapport with guests and clients is outstanding, and you have a proven record for excellent feedback.
About you
You have an outgoing personality, positive attitude, and loads of initiative.
You are creative with an entrepreneurial spirit.
You are enthusiastic.
You possess outstanding communication skills and are impeccably groomed.
You have a winning smile!
You can work autonomously with a high level of accuracy and attention to detail.
You can think outside the box.
You are able to work shift work, which involves various shifts including weekends and public holidays.
You are tech-savvy, able to operate MS Office, with OPERA experience preferred.
Skills & experience
The ability to multi-task.
Drive and lead excellence in guest service.
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Your application will include the following questions:
Which of the following Microsoft Office products are you experienced with?
Are you available to work on a rotating roster?
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a Night Auditor?
How much notice are you required to give your current employer?
Do you hold a current Motor Vehicle Sales licence?
Do you have a current New Zealand driver's licence?
Do you hold a current New Zealand General Manager's certificate?
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