Front Office & Guest Services (Hospitality & Tourism)
Competitive night hourly rate + Corporate perks
CPG Hotels is proud of our portfolio of unique hotels and the dynamic staff we employ. We have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Our people are what makes our business. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off on us!
We think of ourselves as a family: a close group of individuals, hardworking, and protective of each other and we love what we do. We like to identify and celebrate our individual personalities and strengths and channel these towards delivering the most enjoyable experiences for our guests, thereby enhancing loyalties and nurturing relationships at a very unique and exciting time for our company. The world is yours to explore, so join us today to start an adventure of a lifetime.
About the role
The award-winning boutique Fable Auckland Hotel is looking for an enthusiastic, professional and passionate Night Audit to join our busy and hardworking Front Office team! You will be responsible for delivering exceptional guest services during the night shift. With service and security being at the forefront, maintaining the hotel standards throughout the shift is integral. Clear communication is a must for the successful applicant, as well as an eye for detail. Ability to work graveyard shift is necessary for this position.
Key responsibilities:
Ensure all arrival guests and visitors are warmly welcomed
Promptly and professionally answering guest enquiries
Ensure the smooth running of the Hotel during duty shifts.
Deliver exceptional guest services during the night shift
Assist the hotel in monitoring stocks and maintaining productivity
Be trained to respond to email queries, group bookings, inbounds and tour groups
Daily cashiering functions and other general front desk duties
Ensure security and safety of the property at all times
Skills and Requirements:
Previous experience and success in a luxury property working in a front office team
The ability to work night shift, minimum 2 nights a week
Flexible to work rotating rostered shifts including weekends and public holidays
A positive, can-do attitude, and excellent attention to detail
Outstanding customer service skills with excellent communication skills, both written and verbal
Ability to work on your own as well as part of a team
New Zealand citizenship, residency or a current valid work permit
Opera Cloud experience preferred
What we offer at CPG Hotels:
Paid Birthday Off
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We'd love to talk to you!
To apply now for this position, please click the 'apply' button and send us your CV and cover letter.
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