Job Category: Power Generation & Distribution (Mining, Resources & Energy)
Job DescriptionAbout the role: Reporting to the Operations Support Manager you will work closely with internal teams to implement enhancements in customer service processes, elevating service delivery standards.
You will have the opportunity to engage in regular training sessions and workshops to remain informed on industry standards, regulatory updates, and company policies.
Key Responsibilities: Respond to customer inquiries regarding electricity supply, outages, and service disruptionsCoordinate with field technicians and other departments to resolve network issues and restore services efficientlyProvide accurate information to customers regarding billing, metering, and connection/disconnection proceduresAssist customers with setting up new connections, direct generation approvals and ensuring compliance with regulatory requirementsMaintain accurate records of customer interactions, service requests, and network maintenance activitiesAbout you: Highlight your strong communication skills and demonstrate your ability to convey technical information clearly and concisely to customers and stakeholders.
Thrive in a collaborative environment, showcasing your commitment to achieving both departmental and organisational success.
Additionally, you will bring:
Knowledge of electricity distribution systems, metering principles, and regulatory requirements is advantageousProficiency in using computer systems and software for data entry, analysis, and reportingWhat's in it for you: We value and support all our employees by offering a 'family feel' culture and community focused environment.
We work in a purpose-built modern office and offer our staff free parking on site.
In addition to our wellbeing programmes our teams can access:
Nine-Day Fortnight OptionSubsidised Health InsuranceSubsidised Gym MembershipProfessional DevelopmentRecognition ProgrammesWhy work for us: Our people are critical in ensuring that we deliver on our vision.
At MainPower, we deliver value by providing a safe, secure, and reliable electricity distribution network for our local community.
We are committed to developing a strong workplace culture where people are supported, empowered, and provided the tools required to deliver in their roles.
Our values reflect how we interact with each other, our community, and our customers.
How to apply: We assess applications as they are received so click 'Apply' to submit your application today.
MainPower welcomes people from all backgrounds and walks of life.
We are proud to have a diverse and inclusive environment and are committed to providing equal opportunities for all our people.
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