about the roleKey ResponsibilitiesPrepare and implement device configurations across components, considering customer design specifics and aiming for zero outage.Oversee the handover of the technical design & the customized technical guidelines & procedures to operations.Conduct regular configuration audits and perform maintenance, aligning parameters with engineering standards, customer requirements, and protocols.Collaborate actively with project teams during transition activities and with Service Management teams (CSM, Service Desk, etc.) during the operational phase.Provide Level 3 support as part of the Incident Management process, leveraging in-depth knowledge of the customer solution.Investigating and resolving underlying causes of-related problems. Provide expert advice on root cause analysis.Responsible for customer changes during operational phase.Identifying areas for improvement in services, proposing and implementing changes to enhance efficiency, reliability, and securityabout you5-10 years hands-on experience in implementation and operational support of large-scale enterprise networks.Strong hands-on experience on configuration and troubleshoot of Cisco routing and switching.Proven track record in hands-on implementation and operational support on SD-WAN.Expert level in WAN, LAN, SDWAN, IPSEC, QoSExcellent problem-solving skills and attention to detail.Ability to articulate technical issues verbally and in writing.Effective communication and interpersonal skills, with the ability to collaborate with diverse teams.Self-motivated with the ability to work independently and prioritize tasks effectively.Ability to influence others and move toward a common vision or goal.Ability to adapt to a fast-paced and dynamic work environment.Ability to operate at a senior management level with customers, vendors, partners & internally.departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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