In this position, you will be responsible for organizing the day-to-day operations of each motel, ensuring that accommodation units are maintained to a high standard and achieving maximum occupancy. The positions are based in CBD and Frankton Road Queenstown. The guaranteed hours of work is 30 hours per week with a pay rate of $23.50 up to $25.50 per hour for the right candidates. Key tasks of the position will include: • Oversee the running of the motel; monitor and maintain lodging facilities. • Manage and support the administration of all reservations and cancellations. • Assign duties to reception and housekeeping staff; observe and monitor staff activities. Set rosters, maintain time records, and resolve staff grievances. • Oversee day-to-day banking, ensuring that all funds are correct and balanced at the end of each day. • Maintain records of financial transactions. • Select and liaise with suppliers for purchasing; negotiate as required. • Analyze motel sales levels to plan and implement changes and improvements. • Plan and implement effective marketing strategies to maximize room occupancy levels. • Keep up to date with current promotions and pricing, providing information to guests while maximizing sales opportunities. • Ensure the overall appearance of the motel is of the highest standard, both inside and outside. • Inspect the entire premises for cleanliness and attractive appearance to ensure they meet our standards. • Deal with escalated customer complaints and concerns; resolve them amicably. • Monitor and maintain stock levels (mainly laundry, cleaning materials, repair, trash, and room supplies). • Be responsible for security, safety, and evacuation procedures; act as the first point of contact for staff, guests, and emergency services in cases of emergency. • Take precautions to prevent theft or damage to the company's property; monitor any suspicious activities. • Ensure the business operates in accordance with all local and central government legal requirements, including hygiene, health and safety regulations, and liquor licensing laws. • Hold regular meetings with staff to foster a collaborative culture. • Stay updated on tourism in New Zealand and ensure sufficient information is available for guests. • Assist guests with travel plans by providing suggestions for tourist activities and travel options. To be successful in this role you will need to: • Hold a Bachelor degree in Hospitality • Have 5 years or more experience as a Motel Manger • Flexibility to work full time including weekends and public holidays • Health and Safety conscious • Excellent communication skill – both written and verbal • Ability to deliver exceptional service standards If this sounds like the ideal opportunity you are looking for, please do not hesitate to apply!