Merchant Services Associate

Details of the offer

About Windcave: Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe.
Processing over US$90 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.
Our global head office is based right here in Auckland, and our impressive global network operates out of 14 locations including the US, UK, Australia, Singapore and Canada.
About the role: This role is responsible for monitoring, reviewing, and managing ongoing due diligence processes to ensure compliance with regulatory requirements and company policies.
Conduct review of existing merchant accounts to ensure information is up to dateTo conduct ongoing customer due diligence (OCDD) for the existing customer To prepare assessment report on the OCDD and put together a plan to collect missing informationAssess changes in client status, business activities, and risk profiles to determine if additional due diligence is required.Request for additional documents where necessaryWork closely with other departments, such as Compliance, to address due diligence issues and enhance overall risk management strategiesIdeally the candidate will have the following: An A+/A or B+ equivalent bachelor's degree in finance, fintech, or related fieldKnowledge of AML/KYC ideal but not mandatoryCan work full-timeExcellent communication skillsStrong customer services skillsExcellent analytical and problem-solving skillsAttention to detailBenefits: Hybrid work option (3 days work from office; 2 days work from home)Competitive remuneration packageCareer Development and long-term career opportunityDiverse, energetic and friendly team environmentDiscounted health insurance (depending upon eligibility)If you are looking for an exciting career with an organisation that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!
Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.


Nominal Salary: To be agreed

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