Medical Receptionist - Urgent Care FranklinJoin Tamaki Health, Where Care Comes First!ABOUT US:Franklin Urgent Care, located at 12 Glasgow Road, Pukekohe, is a South Auckland clinic offering walk-in urgent care services as part of the Local Doctors/White Cross network. Open every day from 8:00 am to 8:00 pm, including public holidays, the clinic provides a wide range of services, including treatment for accidents, injuries, and urgent health needs. Patients are seen based on a nurse triage system that prioritizes care for the most urgent cases. With its focus on accessible and reliable healthcare, Franklin Urgent Care is a trusted choice for the community.WHY JOIN US?Make a meaningful impact in healthcare.Join a dynamic and supportive team.Develop your skills and grow within our organisation.Contribute to a diverse and inclusive workplace.Competitive compensation and benefits.Car Park provided.Penal rates are applicable for evening shifts and weekends.WORKING HOURS:The clinic is open from 8:00 am to 8:00 pm, Monday to Sunday. The Medical Receptionist role is a permanent, full-time position requiring a mix of day shifts, afternoon shifts, and weekend work on a rotating 4-5 day roster.KEY RESPONSIBILITIES:ReceptionProfessionally greet and assist patients and visitors.Efficiently manage patient flow.Handle phone calls, messages, and appointments accurately.Provide courteous assistance and escalate inquiries when necessary.Keep patients informed about wait times and emergencies.Monitor and promptly address patient needs in the waiting room.AccountingAccurately handle patient invoices and claims.Process payments and manage banking tasks.Complete various forms and maintain document accuracy.Privacy and SecurityMaintain patient confidentiality and adhere to security protocols.Comply with all health and safety procedures and protocols.KEY SELECTION CRITERIA:Qualifications, Skills, and KnowledgePost-secondary qualification (Desirable).Experience in medical reception or administration (Desirable).Customer service background, Kiwi Host or similar training (Advantageous).Excellent customer service, communication, and numerical skills.Experience with cash handling and payments.Experience working in fast-paced and high-demand environments.Personal AttributesCulturally capable and sensitive to diverse needs.Demonstrates empathy, tolerance, and understanding, especially with distressed patients.Effective time management and adaptability.Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Maori, Kawa Maori, and Te Tiriti o Waitangi.Other RequirementsProof of legal right to work in New Zealand (Essential).NZ Driver's license (Desirable).HOW TO APPLY:To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.Only individuals with working rights in New Zealand will be considered for the selection process.
#J-18808-Ljbffr