Are you an experienced medical receptionist looking for a new challenge? Do you want to be part of an organisation that genuinely cares about its patients? We seek a motivated and compassionate medical receptionist to join our dedicated team, providing outstanding care to our community.
About Riccarton Clinic
Join Riccarton Clinic, where innovation meets community care! For over 20 years, we've provided top-notch General Practice and Urgent Care services to more than 18,000 patients. Founded as Christchurch's first independent after-hours medical practice, we've grown into a dynamic healthcare hub that offers comprehensive services under one roof. Our team of 116+ professionals thrive in an environment that values support, respect, and teamwork. We're open Monday to Friday from 9:00 am to 5:00 pm for General Practice and seven days a week from 8:00 am to 8:00 pm for Urgent Care. Whether you're seeking a fulfilling career in healthcare or want to be part of a team that genuinely cares, Riccarton Clinic is the place for you.
WORKING HOURS:
The clinic operates from 8 am to 8 pm, Monday to Sunday. The Medical Receptionist will work 0.8 FTE, scheduled across these hours on a rotating 4-5 day roster each week.
KEY RESPONSIBILITIES:
Reception Professionally greet and assist patients and visitors.
Efficiently manage patient flow.
Handle phone calls, messages, and appointments accurately.
Provide courteous assistance and escalate inquiries when necessary.
Keep patients informed about wait times and emergencies.
Monitor and promptly address patient needs in the waiting room.
Accounting Accurately handle patient invoices and claims.
Process payments and manage banking tasks.
Complete various forms and maintain document accuracy.
Privacy and Security Maintain patient confidentiality and adhere to security protocols.
Comply with all health and safety procedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
Post-secondary qualification (Desirable).
Experience in medical reception or administration (Desirable).
Customer service background, Kiwi Host or similar training (Advantageous).
Excellent customer service, communication, and numerical skills.
Experience with cash handling and payments.
Experience working in fast-paced and high-demand environments.
Personal Attributes
Culturally capable and sensitive to diverse needs.
Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
Effective time management and adaptability.
Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Maori, Kawa Maori, and Te Tiriti o Waitangi.
Other Requirements
Proof of legal right to work in New Zealand (Essential).
NZ Driver's license (Desirable).
WHY JOIN US?
Make a meaningful impact in healthcare.
Join a dynamic and supportive team.
Develop your skills and grow within our organisation.
Contribute to a diverse and inclusive workplace.
Competitive compensation and benefits.
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume outlining your qualifications and relevant experience.
Only individuals with working rights in New Zealand will be considered for the selection process.
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