Reporting to the Director of Facilities & Business Services, the Manager, Student Housing is responsible for the operation of Selkirk College Student Housing. With a strong focus on providing an exemplary student experience, the Manager oversees all aspects of the Student Housing operation, ensuring that Student Housing are run in an efficient manner consistent with the mission, vision, and values of the College. This position promotes Selkirk College student housing services and with a focus on the development of student life activities at the College. The overall position develops business plans for approval to improve the delivery of services while ensuring the performance of services stays within the established operating budget. The Manager, Student Housing is required to oversee the team members who provide 24/7 coverage, this position requires occasional irregular hours, including extended workdays. This position meets regularly with the Director of Facilities & Business services to provide information, discuss cases of significantly heightened complexity or risk, advise or issues related to student housing operations that extend beyond the scope of the assigned housing area, and to assess current and future student housing operations and will work closely with Director of Student Engagement & Wellness to support student life on campus.
Main Duties and Responsibilities Directly overseeing and maintaining the student housing services at the Castlegar, Tenth Street and Silver King campuses as well as the future expansion of student housing. Direct, manage and report on financial performance within an established budget for the student housing services. To lead, train and inspire hourly employees, to communicate effectively with students, faculty, staff members, vendors, contractors, and other stakeholders who are involved with student housing. Supervise related staff in promoting a safe and respectful place of work and oversee all aspects of the operations. Provides regular feedback and evaluation to team members and promotes the development of individual and shared goals. Maintains regular connections with professional associations and networks related to the student housing field to remain informed regarding best practices and research. Promote academic and personal development for direct reports that supports the safe, respectful, comfortable, supportive, and friendly environment. Formulate and provide strategic plans and initiatives for long term planning as it relates to the student housing services for Selkirk College Create a positive living environment in student housing through the management and direct supervision of the student housing staff and student housing advisors. Supervise all aspects of the student housing summer conference operations, inclusive of selection, hiring, training and scheduling of employees; supervise and manage performance and employee/labor relation issues. Responsible for operational planning and expenditures, budgeting, and costing. Responsible for the daily operations of the student housing facility and provides input for the strategic and directional leadership to the Student Housing Services Department. Supports the facilities planning and day-to-day maintenance processes for housing with a focus on maintaining facilities that contribute to a positive student experience. Responsible for the occupancy management of Selkirk College Student Housing including applications, terminations, assignments, fees and student contracts. Provides regular updates regarding current and targeted occupancy rates and trends. Assists in the review of institutional policies and procedures as they relate to Student Housing Services. In conjunction with the Facilities Department, manages day to day and emergency/unplanned facilities maintenance issues within the Student Housing community. Conducts regular reviews and inventory of the condition of Student Housing buildings, cleaning protocols, furniture, equipment and supplies, with a strong focus on safety and security. Skills, Knowledge, and Abilities The candidate will have proven management skills and the ability to manage student housing services in a multi-campus environment. Capable of motivating, leading, developing staff and a demonstrated commitment to continuous improvement of services Demonstrated ability to lead and develop department, projects, and people with a strong focus on operational success and service excellence. The ideal candidate will have proven financial management skills, accounting and reporting ability, including the use of Excel or comparable spreadsheet programs. They will need to be effective in emergency situations and demonstrate the ability to deal tactfully and confidentially and the candidate must have the ability to adapt to a changing work environment, to foster a collaborative work environment, and to work independently. Strong understanding of current trends, best practices, and research as they inform the student housing field. Extensive knowledge of student development and their application for student engagement programming, student staff training, and student conduct. Experience working in diverse communities and supporting the needs of a population that includes international students, indigenous students, and students with accessibility needs. Proven ability to develop concise and well-informed policies, procedures, and business practices related to Student Housing that minimize risk to students, staff, and the institution and contribute to positive service experiences. Proven ability to multi-task and prioritize wok in a fast-paced and changing environment. Excellent business and strategic planning abilities (written and presentation skills) Excellent problem solving and conflict resolution skills. Excellent interpersonal and communication skills to ensure positive interactions with a variety of partners. Education and Experience Bachelor's degree required. Educational background in business, education, or another related field. A minimum of 3-5 years related experience in a college or similar environment (union environment is preferred). Holds and continually maintains a valid class 5 British Columbia driver's license (in order to travel between campuses). Experience in a student housing setting will be considered an asset. Formal training in crisis response and emergency management is considered an asset. Thisisa regular, full-time position commencing June 3, 2024. Salary and benefits are in accordance with the Administrative Staff and Benefit Program. Based on qualifications and experience, the compensation is in accordance with the Exempt Compensation Framework which is aligned with Selkirk's compensation philosophy. As such, the position will be placed on Grid Level 8 between the minimum and control/mid-point ($72,008.00 - $96,010.00).
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