Manager Service DeskLocation: AucklandSalary: $136,420 – $169,767 per yearThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We develop social policy and provide advice to government and work with and help fund providers in the community. We also deliver social services and assistance, including income, employment and housing support, to people of all ages, families, whanau and communities.As a Te Tiriti o Waitangi partner, we work towards supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations. We aim to acknowledge and be guided by Te Tiriti o Waitangi, and to pursue the following values in our work: we care about the wellbeing and success of people, we work together, making a difference for communities, we are inclusive and build a sense of belonging and place, and we do the right thing with integrity.Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.About the Role: The Manager Service Desk will provide technical and people leadership in managing and improving the Service Desk practice. You will contribute to meaningful work whilst making a positive impact on New Zealanders nationwide. This role can be based in Wellington or Auckland.The Improvement, Systems and Technology group are focused on enabling people and partners with improved services and effective technologies so New Zealanders can easily access the support they need. Our newly established practices need passionate, driven and experienced leaders to pave the way for MSD's transformation.Key Accountabilities:Oversee the day-to-day operations of the MSD Service Desk and supporting roles, ensuring efficient and timely resolution of incidents and service requests.Monitor and manage incidents and service requests, ensuring that high-priority incidents are effectively identified and escalated.Provide a customer-focused approach ensuring that their requirements are accurately captured and needs met.Support the Manager Service Support to deliver services that exceed all customers' expectations.Minimum Requirements:Experience leading a service desk function in a large and complex organisation.Strong leadership experience, with an ability to create a culture where purpose is clearly understood, and teams feel empowered, thereby lifting client satisfaction and team engagement levels.Strong technical proficiency and knowledge of IT systems, hardware, software, and troubleshooting methods.Experience working with enterprise-level IT Service Management tools and methodologies such as ITIL.We are an organisation that has people at the centre of our work. At MSD, we believe our people do their best when they can be themselves, and we're committed to fostering a work culture that is diverse, inclusive, and supportive.
#J-18808-Ljbffr
