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Manager - Service Centre

Details of the offer

New Zealand Government – Tokoroa, North IslandSalary: $68,660 - $83,003 a yearFull time7 days ago, from Institute of Data New ZealandBe part of an organisation that makes a difference in the lives of New Zealanders. The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.What you'll be doing | He aha tau e mahi anaAs the face of the organisation, you'll engage with and work alongside clients to support them into work, training and community participation. You'll also ensure people receive their correct income support entitlements. Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the telephone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.You will build strong relationships and work collaboratively with others to enhance outcomes for our people. You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed.You will be exceptionally organised, with sound decision making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community. Every day is busy and demanding but very rewarding as you can positively influence people's lives.What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angituYou'll need to have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative, and self-management skills. You'll need to be fast and accurate with data entry. You will also need a good understanding of a variety of technology systems and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.Skills and experience you will need to bring to the role:Strong interpersonal skills and an ability to develop trust and rapport quickly.Sound decision making and problem-solving skills.The ability to adapt in a changing environment.Sound computer skills and the ability to learn new systems and processes quickly.How to apply: What's next? | He aha e whai ake neiIf this opportunity appeals to you, do not hesitate, apply now! To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Bev Norton on ****** close: Tuesday 15th October 2024
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Nominal Salary: To be agreed

Job Function:

Requirements

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