100% Kiwi-owned business with a friendly team environment, dedicated to valuing its employees and supporting their success. Over 3 decades of experience in the auto parts service trade. Over 95% of the cars imported into New Zealand are covered.CONNECTIONS:Team: Contribute to leadership of the team and to overall business growthClients: Develop and maintain strong business level relationshipsSuppliers: Build strong rapport with external suppliers/providersDirectors: Work closely with Directors to ensure optimum ROIDIRECT REPORTS:Sales & Administration staff & Warehouse staffKEY DUTIES & RESPONSIBILITIES:OperationsFormulating strategy, improving performance procuring stock and resources and securing compliance.Ensure all operations are carried out in an appropriate, cost-effective way.Improve operational management systems, processes and best practices.Purchase stock and resources, plan inventory and oversee warehouse efficiency.Produce freight costing per import consignment and ensure Directors are kept up to date with shipping/excise costs. Ensure the business processes remain legally compliant.Manage budgets and forecastsExamine financial data and use it to improve profitabilityLead weekly Operations meeting with senior staff/stakeholdersBe fully familiar with the telephone sales process and be prepared for regular phone cover for staff absence Recruit, train and supervise staffManage customer relationships and seek ways to improve the quality of customer service.Ensure website and other company IT needs are supported by timely, cost-effective contractor supportAssist in building and maintaining the culture of the business through active participation in the day-to-day operations of the business and supporting Directors/team members in any task.AdministrationProduce simple monthly MYOB management accounts and Operations reports to discuss with DirectorsWork with company accountants to streamline processes and compliance efficienciesControl Bank and cash transactions and all day-to-day matters relating to ANZ Bank.Prepare & file Employment contracts and other HR recordsMaintain computer system and imputed with all invoices and commitments.MPIOversee overseas freight & freight claimsLiaise with suppliers with warranty claims (in conjunction with Director)Prepare overseas and domestic paymentsMonitor receivables, credit holds and demands.Ensure all Health & Safety complianceEnsure physical security and communicationsLiaise with the Landlord/property Administration ManagerMaintain all other business processes, documentation and compliancePrepare PAYE, GST, and other complianceEnsure all relevant insurances are in place and up to dateQUALIFICATIONS, EXPERIENCE, SKILLS, COMPETENCIES:Trade experience (Automotive preferred)Importer/Distributor trade experienceProven work experience as Operations Manager or similar roleKnowledge of organizational effectiveness and operations managementBookkeeping experience, including budgeting and forecastingFamiliarity with business and financial principlesLeadership abilityQualifications - PreferredHealth & SafetyFirst Aid CertificateOtherProactive, willing to 'sell' change and improve processesAble to identify issues and willing to listen to other team members including Directors input, to produce good solutions to business problemsTechnical appreciation but service mindsetAssist Directors to develop positive team cultureGenerous mindset to coach and assist others for sake of better team and business development and support outcomesIf you believe you are the ideal talent for this role, please click APPLY. Please email Leo " (email protected) " to schedule a further discussion."As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued." To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. What can I earn as an Operations Manager
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