Listed 7 days Ago Auckland City Mission Housing Limited Non-profit - Social Services Operations Manager – Kaihautu Matua Whakahaere Whare - Auckland City Mission Housing LtdAbout the role The Manager Operations - Kaihautu Matua Whakahaere Whare provides operational leadership and management within the tenancy service.
The role includes maintaining a high performing team that delivers the full range of tenancy services through a caseload management approach enabling sustainable tenancies for whanau.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment.
Duties Provide tenancy staff with operational leadership, directions and guidance which supports ACMHL strategic direction.Deliver effective end to end tenancy management services across the portfolio properties.Develop strategies to manage issues and risks as they arise, actively manage risks inherent in the service we deliver.Ensure compliance with legislation and regulatory expectations and provide sound advice to deliver best outcomes for our whanau.Build and maintain effective work relationships with key internal and external stakeholders to create a seamless support system for sustainable tenancies.Skills Tertiary degree in a relevant field and a minimum of three years' experience in a leadership role delivering tenancy management, preferably in social housing.Knowledge of the Residential Tenancies Act in a social housing context, and familiarity with the Housing First program.Proven people leadership skills and the ability to manage a specialised team.Ability to collaborate and partner with stakeholders, with an aptitude for getting things done through both internal and external channels.Full clean New Zealand Drivers Licence.Skills, experience and knowledge may also be obtained from a number of different experiences.
For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whanau responsibilities.
Benefits 5 x 'Mission leave' days, additional to annual and sick leave.Opportunity to move into other roles and grow your career.EAP & Supervision provided.Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata.Ongoing training and development.15% discount at Auckland City Mission retail op shops.Access to low cost, farm fresh produce on a weekly basis.Discounted parking at SkyCity.About the organisation Auckland City Mission - Te Tapui Atawhai supports Aucklanders in greatest need.
Our services have evolved as the city's social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all.
Since our doors opened more than 100 years ago, this has been our 'why'.
Today, we operate across 9 sites in Ta a maki Makaurau.
We offer support for however long and in whatever way is needed – for some people, that's simply accessing one of our many services, for others, it's a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Ahuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards.
These awards recognise our mahi to create a workplace which empowers Maori, and where Maori solutions can be developed and offered to the people who we support.
Application Process If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.
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