Key Role - this is your opportunity to lead and inspire a high performing team.Diversity of Thought & Innovation - make your mark and improve Bank processes.Financial Crime Operations Centre of Excellence - shape the future of our evolving Centre of Excellence.See yourself in our team The Customer Verification Services (CVS) on-boarding team oversees the on-boarding of all new to bank business customers. CVS makes sure that all our new Business Banking customers are compliant with AML / CTF and FATCA / CRS regulatory requirements. As a Manager, you will be responsible for driving performance within the team by keeping them motivated and developing their skills. You will also identify any gaps, raise continuous improvement ideas, and actively contribute in leadership meetings. You will place an emphasis on ensuring compliance while making these processes as simple as possible for our customers.
The ideal candidate for this role will have a strong background in AML/CTF/KYC at management level and will have a sound understanding of customer Onboarding, ECDD & OCDD.
You will provide timely subject matter expertise, advice, and guidance to protect the group from the risks of financial crime with a particular focus on ECDD Compliance. The purpose of this role is to maintain a positive balance between Customer Experience, Efficiency, and Regulatory Compliance, encompassing the following activities:
You will play an active role ensuring the forecasting team is across volume drivers which may affect supply vs demand.You will champion a continuous improvement culture within the team and consistently look for new opportunities to further optimize and streamline existing processes.You will be open to change and deliver process changes, ensuring compliance with change and governance rules.You will review all quality issues and remediation that may arise, effectively drawing out trends and building spotlight sessions or action plans to improve results.You will apply performance management techniques and protocols when performance/behaviors are not in line with expectations or values.You will drive and oversee the day-to-day management and oversight of volumes, rosters, systems, and workflow.You will drive a high standard of the team's capability uplift relating directly to AML/CTF processes, including train the trainer sessions or staff awareness training.You will ensure coaching sessions with each of your direct reports are completed, including development planning and performance discussions.The key skills & capabilities Strong people management skillsProven track record in leading, motivating, and developing teamsDemonstrable senior level stakeholder management skillsExceptional operational management skills and operational processes experienceAbility to understand complex system logic and processes, and apply this knowledge to deliver data-driven decisionsGrowth mindset and an agile approach to drive continuous improvement and customer centricityThe opportunity This is a highly rewarding opportunity if you are looking for a role with the autonomy that you need to shine and the chance to actively shape the future of our Financial Crime Operations Centre of Excellence!
We offer great banking benefits, additional leave benefits, career development opportunities, and flexible working styles.
If you are ready to take the next step in your career and want to make this role yours, we are keen to hear from you!
Job detailsReference # ED158949
Posted on 02 Dec 2024
Location(s) Auckland
Expertise: AML, Customer Experience, Customer Service / Sales, Fraud Risk, Leadership
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