Thepeople of Porirua City are what makes ours a truly special place – we takepleasure in helping and caring for each other. We want everyone to feel welcomehere, whether they're visiting, living or working here. We're looking forpeople who will help position our city as a welcoming, dynamic place to live,work and visit. As Customer Liaison Manager - Transport, you'll work in ourtransport team to respond to some of the more complex questions and issues thatresidents raise, either via service requests or elected officials, concerning transportand liaise with the interested parties and technical service providers toobtain answers and solutions. If you're community-minded, you'll enjoy plenty about this role. With your finger on the community pulse,including keeping up-to-date with social media, you'll be able to anticipatechallenges as well as deal directly with them. You'll also put your investigative streak togood use when it comes to finding information for the public. As you can imagine, you'll need to be an excellentcommunicator and genuinely enjoy working with people. Along with your diplomacy andrelationship-building skills, you'll need to be confident and able to deal withconflict and frustration in a positive, constructive way. As long as you can bring these skills, andhave senior-level experience in handling customers, you could come from anybackground. Though you don't require a great deal of technicaltransport knowledge, you will need to be able to talk to technical people and beable to understand and explain what they tell you. Preferably you'll have experience withregulations, or know where to get advice, and you'll have the ability tounderstand transport legislation. For someone with an interest in local politics and who likesproblem-solving and people, you'll find this a satisfying challenge. It's an opportunity for you to build on yourcustomer service and public relations skills, and make sure that our customerscome away satisfied with their contact with their council. To find outmore about working for Porirua City Watch this video Come and join our transforming transport team and be partof our welcoming and engaging environment. If you need more information, callDarrell Statham, Manager Transport, on . Porirua City Council is committed to providing a workingenvironment that embraces and values diversity and inclusion. We activelyencourage applications from all backgrounds. If you have any support or accessrequirements during our recruitment process, please let us know when you apply,and we'll do our best to get you sorted. Applicationsneed to be received via our Careers Portal by Wednesday 10 April 2024. Wewill be working through applications as they are submitted and may progresscandidates prior to the closing date, so apply now!
