Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud "Ambassadors" of l'Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests.
We are looking for an Ambassador for Sofitel Auckland Viaduct Harbour as Maintenance Technician. The ambassador should have an eye for detail, a passion for creating magnifique luxury experiences for our guests, and developing a wonderful team.
This is a part-time role that may require filling in on weekends - Saturdays and Sundays, including but not limited to Public Holidays.
Job Description
Our Ambassador will be:
Assisting the Maintenance Manager to maintain, using safe working practices, the building, plant, equipment, fixtures and fittings to protect the asset and ensure it remains a functional, pleasant and safe environment for all guests, contractors, visitors, and other employees.
Assisting the Maintenance Manager in the day-to-day operation of the maintenance requirements of the hotel including pool, spa, and water feature pump and motors, automatic chemical dispensers, VSD motors and control, Saflok electronic door lock, storm water and sewerage pump and controls, chillers and air handling units and controls, and Movielink system.
Completing daily plant rounds and noting for repair any equipment that may appear or sound faulty.
Carrying out maintenance on mechanical equipment and water reticulation to ensure acceptable availability and reliability.
Assisting in keeping up-to-date records on the repair and maintenance of plant and equipment.
Completing daily rounds and signing off any relevant section of the Maintenance Manuals.
Liaising with the Maintenance Manager regarding all work in guest rooms and public areas to ensure out of order areas of the hotel are brought back to use as soon as possible.
Completing all tasks where possible within a 15-minute time frame of receiving the request.
Reporting back to the Manager on Duty or Front Office on the completion or delay of any task that is guest-related.
Suggesting any improvements that could be made to improve existing service or procedures, logging and informing the Department Manager of any service or system problems.
Qualifications
At least 1 year of experience in Maintenance or a similar industry; ideally in the hotel/tourism industry, however, not required.
Trade qualified is preferred but not essential.
Working knowledge of building compliance, risk management, and a passion for environmental sustainability.
Be hands-on - This is not an admin-based role.
Ability to problem-solve effectively, logically, and resourcefully.
Valid Full NZ driver's license.
Strong presentation skills.
Excellent Communication Skills - verbal and written.
Additional Information
Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide.
Complimentary meals on shift.
Accor's Parental Leave Scheme.
Access to our Employee Assistance Program.
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