Lounge Manager - Auckland International AirportPermanent, Full Time Position + Wellness Plan + EAP ServicesCompetitive Wage + Discounted Goods & Services + TransportJoin Compass Group today - Become a part of the Compass Team!
Are you a dynamic, high-performing leader with a passion for hospitality and customer service? Do you have the experience and dedication to lead by example, ensuring high standards are maintained across all operations?
If so, we invite you to join Compass Group and apply for the Lounge Manager position at Auckland International Airport. In this leadership role, you will lead the team at the Auckland International Airport to provide exceptional service that embodies the values of our client.
In this key role, you will oversee the lounge's day-to-day operations, ensuring both front and back-of-house teams provide seamless, first-class service. You'll be a hands-on leader, managing staff, working directly on the floor when needed, and ensuring our guests enjoy a premium lounge experience.
We're looking for a leader who can leverage their experience to bring fresh ideas, effective training techniques, and a commitment to organisational excellence. This person will stay engaged through both the highs and lows, fostering a family-like work environment where everyone collaborates and supports each other. By prioritising professionalism and warmth, you'll help enhance team spirit and create a positive, uplifting atmosphere throughout the lounge staff.
We're looking for a true food enthusiast! You should have a deep passion for all things culinary, whether it's the look, taste, or presentation. We need someone with a keen eye for detail and creativity, ready to enhance our offerings and bring flair to every dish.
Key Responsibilities:Operational Excellence: Lead, mentor, and manage a diverse team of Duty Managers, Front Desk Hosts, and both Front and Back of House staff to maintain and elevate service standards.Client & Stakeholder Management: Build and maintain relationships with clients and partners, ensuring expectations are met or exceeded.Team Development: Deliver training and ongoing development for your team, promoting collaboration, efficiency, and high standards of performance and presentation.Customer Experience: Ensure all guests receive an exceptional experience by addressing and resolving complaints, anticipating needs, and continually enhancing service delivery.Food & Beverage Operations: Oversee food production and service to comply with Health & Safety and Food Safety regulations.Financial Management: Manage budgets, stock control, cost of goods, and staffing rosters to ensure smooth operations within financial targets.Buffet and Presentation Management: Collaborate with kitchen teams to design and present buffets, while ensuring compliance with food safety standards.Compliance & Safety: Ensure compliance with food safety, alcohol service, and occupational health and safety legislation while promoting a culture of safety within the team.Leadership: Proven experience leading teams in a high-performance environment, such as a 5-star hotel, Fine Dining or Hotel Dining, Domestic or International Lounge Experience, Airline Experience or Hospitality Operation.Hands-on Management: Willingness to work on the floor alongside your team, stepping in to support shifts as needed.Customer-Centric: A commitment to exceeding guest expectations and delivering top-tier service every day. Stakeholder and Client Relationship experience is also necessary.Strong Communicator: Excellent interpersonal skills with the ability to manage client relationships, train staff, and foster team cooperation.Commercial Acumen: Understanding of budget management, stock control, and operational efficiency to optimize performance.Compliance Knowledge: In-depth understanding of Occupational Health & Safety, food safety regulations, and Responsible Service of Alcohol.Problem Solver: The ability to tackle operational challenges with professionalism, dedication, and a solutions-focused mindset.Desirable Qualifications: Experience in managing catering or hospitality contracts.Familiarity with systems and procurement tools.Relevant qualifications in hospitality, business, or a related field.NZQA Food Handling Certificate (Units 167 & 168), Manager's Certificate, or similar qualifications.About us: We are New Zealand's leading and largest provider of food and support services across multiple industries.We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients.Our people are awesome, they breathe life into our brands and make great things happen!We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.Successful candidates will be able to satisfactorily pass a police clearance. Applicants for this position should have NZ residency or a valid NZ work visa. Don't miss out on this unique opportunity - Click 'Apply' Now!
#J-18808-Ljbffr