Logistics and Customer Service Coordinator Tahi is on a mission to generate awareness about the importance of biodiversity regeneration and create a new model of commerce which supports thriving ecosystems. Tahi – the place – is a 780 acre world-class nature sanctuary and ecological retreat based in Northland, New Zealand. Tahi – our products - consist of: Tahi Honey; Tahi Eco-Tourism & Kaea Skincare. For two decades we have restored ecosystems from run-down farmland to thriving native ecosystems, restoring native flora & fauna with 100% of profits reinvested into biodiversity regeneration.
The opportunity
Tahi is a truly inspirational company and offering an amazing opportunity for a Logistics and Customer Service Coordinator to join the Tahi team. Though we are based just outside of Whangarei we are flexible on remote and hybrid work.
This is a fast-paced role in a growing business where you will be the vital link between our production, sales, and marketing team, ensuring seamless operations, effective logistics, and customer satisfaction. Your role will involve managing customer orders, supporting shipping and exports, and ensuring that internal and external communications are timely and efficient.
The breadth of the role and opportunity includes:
Coordination of flow of orders from receipt to delivery, supporting timely and accurate delivery of products.
Working with the team to manage the coordination of domestic and international shipments, ensuring compliance with all relevant customs and export regulations.
Responding to external and internal customer inquiries, complaints, and feedback, ensuring quick and effective resolution. Serve as the primary point of contact between the sales team and production. Assist with inventory management and production scheduling.
Monitoring market trends, customer feedback, and competitor activities to provide insights for sales strategies.
Supporting the preparation of sales and market reports, analysing data to track performance and identify opportunities for improvement.
About you:
Ideally you will have a minimum of 2 years previous experience in a similar role in FMCG or food production industry.
Be passionate about looking for innovative tech solutions and have advanced Excel skills.
Be familiar with CRM or order management systems.
Have a keen eye for detail and accuracy.
You will have natural confidence, with a down to earth nature and love collaborating with others.
Join our team and embark on an exciting journey! Apply now and be part of something extraordinary!
Our priority is the wellbeing of our team, and we strive to create an environment where everyone can grow, succeed and feel a true sense of belonging. We welcome applicants from all backgrounds and walks of life. Should you require any support through your recruitment journey with us, please let us know.
To find out more about the Tahi journey visit www.tahi.com.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
What's your expected annual base salary?
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