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An exciting opportunity has opened for a Lodge Manager for the exclusive Hana Lodge
Hana Lodge is a unique blend of luxury and tranquility, set against the backdrop of Rotorua's breathtaking landscapes. Surrounded by lush greenery and geothermal wonders, our lodge offers a serene escape with a range of accommodations, from cozy rooms to elegant suites. Each space is thoughtfully designed, showcasing local art and craftsmanship, while providing modern amenities to ensure comfort and relaxation.
Hana Lodge features a welcoming communal area, where guests can unwind by the fire, enjoy our gourmet dining options, or relax by the pool and sauna. With easy access to nearby hiking trails, geothermal parks, and cultural experiences, Hana Lodge is the perfect base for adventure seekers and relaxation enthusiasts alike.
As the Lodge Manager, you will play a pivotal role in managing all aspects of this prestigious property, ensuring exceptional guest experiences, and driving its success.
The successful applicant will have strong interpersonal skills, must work well in a team environment. Have well developed organizational and time management skills, being a flexible and responsive manager and one that is hands on and projects both a positive and approachable manner.
You will be managing all aspects of the day-to-day operations reporting directly to Capstone Hotel Management, ensuring alignment with the overall strategic and operating plan for the business.
You will be accountable for the performance and compliance of the property, monitoring the quality and consistency of service and product delivery, to ensure that the property continuously meets and improves service standards whilst driving sales and achieving budget expectations.
Outstanding leadership skills, previous experience managing a team, recruiting, rostering, training and supervising staff along with HR experience in all aspects.
Lead and motivate a diverse team of professionals, fostering a positive work environment and encouraging personal growth and development.
A strong understanding of the P&L statement and can react with impactful strategies, reporting directly to Capstone Hotel Management.
Ensure that monthly financials for all departments are on target and accurate, reporting directly to Capstone Hotel Management.
Develop and implement effective operational policies and procedures to ensure seamless guest experiences.
Managing established systems that are set up to comply with local council directives and regulations, including septic and water testing.
Maximising room yield and revenue through innovative sales practices.
Excellent, high quality customer service, ensuring positive guest experiences.
Handling complaints and overseeing the service recovery procedures.
Ensure exceptionally high and consistent standards are met throughout the hotel.
To hold regular briefings and meetings with the team and departments.
Understanding of current Health & Safety obligations, ensuring the Hotel is fully compliant to the SOP's, Policies, procedures, and Service Standards.
Qualifications:
Previous experience in a similar role.
Strong knowledge of hotel operations, including Front Office, Housekeeping, Food and Beverage, Conference and Events, and Maintenance.
Proven track record of successfully leading and developing teams, with excellent communication and interpersonal skills.
Demonstrated ability to drive revenue growth, manage budgets, and achieve financial targets.
Exceptional problem-solving and decision-making abilities, with a focus on delivering exceptional guest experiences.
Solid understanding of industry trends, customer preferences, and competitive market dynamics.
If you are an ambitious and results-driven Tourism professional with a passion for delivering exceptional guest experiences, we want to hear from you!
Your application will include the following questions: How many years' experience do you have as a Lodge Manager? Which of the following statements best describes your right to work in New Zealand? Do you have customer service experience? How many years of people management experience do you have? How many years' experience do you have as a general manager? Do you have experience preparing work rosters? Do you have experience in a sales role? How many years of hotel management experience do you have?
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