Position Description – Greenstone Track Host
Ultimate Hikes are the exclusive operators of multi-day guided walks on the famous Milford, Routeburn & Greenstone Tracks. The tracks are New Zealand's most iconic of the Great Walks, and along with the Greenstone Track, showcase the majestic nature of Fiordland and Mt Aspiring National Parks. We combine the opportunity to inhabit these great locations and challenging hiking tracks with the comfort of private lodges and unique hospitality in the most remote of locations.
Over the season we employ a range of people who work together to make our guided walks the most memorable experience for our guests.
Purpose
The Greenstone Track Host is responsible for the day-to-day housekeeping, preparation, and cooking of lodge meals for guests and staff while using a set menu each day of the season, and ensuring a high level of hospitality is delivered, in line with the company's expectations.
Relationships
The role reports to the Lodges Manager and Operations Manager, and also works closely with the General Manager, Duty Managers, Guide Manager, Stores Manager, and overall Operations team.
Location
The role is based at the remote lodges on the Greenstone Track. These lodges are inaccessible by road.
Hours of work
The role is seasonal and hours worked are as necessary to carry out your duties. This will involve a minimum of 40 hours per week and will include working at weekends and evenings.
Key responsibilities
Greenstone Lodge Hosts play a significant role in Ultimate Hikes successfully providing an excellent experience for our guests while on track. We expect our Greenstone Lodge Hosts to approach each working day in a positive and enthusiastic manner. Hosts' tasks include but are not limited to:
People
First impressions are managed and delivered, providing a welcoming lodge environment for our guests with high standards of service, meals, and housekeeping, in line with company expectations in terms of quality and delivery.
Housekeeping duties include but are not limited to cleaning, laundry, servicing bedroom units, cleaning bathrooms, bed making, and vacuuming.
Prepare, cook, and present up to 24 guest and 4 guide nutritious meals per day from a set breakfast and dinner menu, in line with company expectations in terms of quality and delivery.
Follow the recipes set by the company and prepare meals ensuring they are of the same high quality each day and with correct portion control.
Prepare and present tasty snacks for walkers.
Prepare food by weighing, peeling, cutting, slicing, and dicing ingredients for cooking and serving.
Prepare food to meet special dietary requirements of both guests and staff.
Maintain a clean kitchen and ensure that the highest possible standards are used in all areas relating to food handling, preparation, health, safety, and hygiene, and that all work areas, equipment, utensils, dishes, and cutlery are correctly washed and sanitized.
Ensure that all food is stored correctly, and that refrigerators are set to the correct temperatures.
Assist with loading and unloading of supplies as required, and working with the Stores Manager when food supplies are low.
Relate to and easily communicate with a wide range of people and personalities in a professional manner.
Ensure that the Food Control Plan and liquor sale compliance requirements are met by staff at the lodge.
Maintain a safe, harmonious, enjoyable workplace environment for staff.
Administration
Complete accurate, timely, and relevant lodge reports, as required.
Maintain regular contact/feedback with the Operations team to ensure any lodge, staff, and customer matters are dealt with in a timely way.
Health & Safety
Greenstone Lodge Hosts must comply with the Safety Management System when working.
Identify and report hazards within the workplace. Comply with all procedures.
When handling food, comply with the requirements of the Food Control Plan.
Ensure that equipment is safe and in working condition.
Other
Work as rostered, adapt to roster changes when required, and complete timesheets in an accurate and timely way. Be prepared to work split shifts with varying hours and duties as required.
Ensuring that all aspects of the role are carried out to high standards including maintaining the smooth operation of the lodge, its facilities, infrastructure, and services.
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