Lloyds Bank - Customer Support - SheffieldApplyLocation: SheffieldTime Type: Part timePosted On: Posted 2 Days AgoEnd Date: December 28, 2024 (12 days left to apply)Job Requisition ID: 120495Salary Range: £23,500 - £23,550Flexible Working Options: Flexibility in when hours are workedJob Description SummaryA part-time branch-based opportunity working 24.5 hours per week.Job DescriptionJOB TITLE: Customer SupportSALARY: £16,450 (£17,500 from April 2025)LOCATIONS: Sheffield, covering our friendly Sheffield High Street branchHOURS: 24.5 hours a week, including SaturdaysWORKING PATTERN: Part-timeAbout this opportunity:Do you want to be part of a team that makes a genuine difference to customers, businesses, and communities? As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first.You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls).You'll learn to make the most of your best talent – helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working, and a wide variety of career opportunities – you'll find them all here.What you'll needCrucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).The ability to quickly build relationships to give customers a fantastic experience.The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.The commitment to deliver on your promises and going above and beyond for your customer.A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app, and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.BenefitsA generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping22 days' holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesReady for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.About UsFor over 320 years we've been making a difference to the lives of customers, businesses, and communities. With us, you'll be helping Britain prosper.You'll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers' changing needs.
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