Job Description: We are seeking a highly motivated and driven Live Chat Specialist to join our team at Celgene in Hamilton, Waikato, New Zealand. As a part-time Associate Level employee, you will be responsible for managing our live chat platform and providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in a similar role and possess the ability to think critically and manage people effectively. Responsibilities:- Monitor and respond to incoming live chat messages from customers in a timely and professional manner- Provide accurate information and assistance to customers regarding products, services, and inquiries- Escalate complex issues to the appropriate department or supervisor for further assistance- Maintain a positive and helpful attitude while interacting with customers- Collaborate with team members to ensure a seamless and efficient live chat experience for customers- Keep detailed records of customer interactions and feedback for reporting purposes- Stay up-to-date on product knowledge and company policies to provide accurate information to customers Requirements:- 4+ years of experience in a customer service or live chat role- Strong communication skills and the ability to multitask effectively- Proficiency in typing and data entry- Ability to think critically and problem solve under pressure- Experience with people management and conflict resolution- Driven and hardworking attitude with a passion for providing top-tier customer service Personality Traits:- Driven- Hardworking Soft Skills:- Critical thinking- People management Benefits:- Free food- Free accommodation- Dental insurance Working Environment:At Celgene, we value giving back to the community through corporate social responsibility initiatives. As a Live Chat Specialist, you will have the opportunity to contribute to our efforts to make a positive impact on society and the environment. Deadline to Apply:April 17, 2024 Equal Opportunity Statement:Celgene is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
