**Job Title:** Live Chat Representative - Work from Home **Company:** Fidelity National Information Services **Location:** Wellington, Wellington, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 **Benefits:** - Vision Insurance - Remote Work Flexibility - Medical Coverage **Deadline to Apply:** ******** --- **Job Description:** Fidelity National Information Services (FIS) is seeking a dedicated and resourceful Live Chat Representative to join our team in a part-time work-from-home capacity.
In this dynamic role, you'll be the first point of contact for our customers, providing exceptional support through live chat solutions.
Ideal candidates will possess a genuine passion for helping others, demonstrate high emotional intelligence, and thrive in an energetic and rapidly evolving work setting.
If you are motivated and excited to assist clients with their inquiries, we encourage you to apply!
**Responsibilities:** - **Customer Support**: Engage with customers through live chat, addressing inquiries related to our products and services in a timely and professional manner while ensuring customer satisfaction.
- **Issue Resolution**: Analyze customer issues and provide appropriate solutions promptly, escalating any unresolved queries to the relevant departments when necessary.
- **Product Knowledge**: Develop a thorough understanding of our products, services, and systems to effectively assist customers with knowledgeable and accurate responses.
- **Communication**: Maintain clear, concise, and friendly communication with customers, ensuring that all interactions reflect the company's brand and values.
- **Documentation**: Log customer interactions, document issues and resolutions accurately in our customer service software to help maintain comprehensive records for future reference.
- **Research & Resourcefulness**: Utilize available resources effectively to research solutions and provide accurate information to customers, ensuring a smooth experience.
- **Feedback & Improvement**: Gather customer feedback and insights to contribute to the enhancement of our services and customer experience, collaborating with team members to implement improvements.
- **Adaptability**: Maintain flexibility to address a wide variety of inquiries and adjust to changing processes and technologies as needed in a rapidly evolving environment.
- **Team Collaboration**: Work closely with team members and other departments to ensure a cohesive approach to customer service and shared knowledge of best practices.
**Requirements:** - **Experience**: Minimum of 2 years of experience in customer service or similar role, with a strong emphasis on live chat or remote support preferred.
- **Education**: High school diploma or equivalent; further education in a related field is a plus.
- **Personality Traits**: - Resourceful: Ability to find solutions independently and think critically under pressure.
- Motivated: A self-starter with a proactive attitude towards customer interactions and personal development.
- **Soft Skills**: - Research Skills: Strong ability to investigate problems, gather pertinent information, and provide solutions.
- Emotional Intelligence: A keen awareness of customer emotions, with the ability to empathize and respond effectively to diverse needs.
- **Technical Skills**: Proficient in using live chat software, customer relationship management (CRM) systems, and general office applications (e.g., Microsoft Office Suite).
- **Availability**: Flexibility to work varying shifts, including evenings and weekends, as necessary to provide support to our customers.
**Working Environment:** The Live Chat Representative role is designed for individuals who thrive in a fast-paced, energetic atmosphere.
You will work from the comfort of your home while contributing to a collaborative and innovative company culture infused with a passion for customer service.
**Equal Opportunity Statement:** Fidelity National Information Services is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- **Apply Today!
** Join us in our mission to provide outstanding customer service through innovative technology solutions.
We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.