Live Chat Representative - Remote Work

Job Description: Re-Leased, a leading property management software company, is seeking a talented Live Chat Representative to join our team on a remote, part-time basis. As a Live Chat Representative, you will be responsible for interacting with customers through our live chat feature on our website, providing excellent customer service, and resolving any issues or inquiries they may have. Responsibilities:- Engage with customers in real-time through live chat to provide assistance and support- Answer customer inquiries regarding our software features, pricing, and general questions- Resolve customer issues and complaints in a timely and professional manner- Collect feedback and escalate any technical issues to the appropriate team members- Maintain accurate records of customer interactions and transactions- Assist with generating leads and converting them into potential sales opportunities Requirements:- High school diploma or equivalent- Excellent written communication skills- Ability to multitask and work independently- Resilient and able to handle difficult customers with professionalism- Driven and motivated to provide exceptional customer service- Strategic planning and problem-solving skills- Attention to detail and accuracy in data entry- Comfortable using live chat tools and technology Benefits:- Company-provided equipment for remote work- Visa sponsorship for eligible candidates- Relocation allowance for potential future opportunities- Opportunity to work in a dynamic and innovative company culture Equal Opportunity Statement:Re-Leased is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply. If you have a passion for customer service and enjoy working remotely, apply now to join Re-Leased as a Live Chat Representative and be part of our team revolutionizing property management software. Deadline to apply: May 25, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.