**Job Title:** Live Chat Representative
**Company:** PBF Energy
**Location:** Dunedin, Otago, NZ
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
PBF Energy is seeking a motivated and skilled Live Chat Representative to join our dynamic customer service team in Dunedin, Otago. As a Live Chat Representative, you will play a key role in providing exceptional service to our customers while representing PBF Energy's values and commitment to excellence.
**Responsibilities:**
- **Customer Interaction:** Respond promptly and professionally to customer inquiries via live chat, ensuring clear and effective communication.
- **Problem Resolution:** Analyze customer issues to provide appropriate solutions, escalating matters as necessary to higher-level team members or departments.
- **Product Knowledge:** Maintain an in-depth understanding of PBF Energy's products and services to assist customers effectively and promote brand loyalty.
- **Data Management:** Accurately log all customer interactions in our CRM system, ensuring all information is updated and detailed for future reference.
- **Feedback Collection:** Gather and report customer feedback to management to assist in the continuous improvement of our products and services.
- **Collaboration:** Work alongside team members in a cooperative and supportive manner to achieve team goals and maintain a positive working environment.
- **Innovation:** Contribute to ongoing improvements in customer service processes, suggesting new ideas and enhancements where appropriate.
- **Quality Assurance:** Uphold the highest standards of ethical conduct and integrity in all customer interactions and comply with company policies and procedures.
- **Training Participation:** Attend regular training and development sessions to stay current on product updates and industry best practices.
**Requirements:**
- **Experience:** Minimum of 2 years in a customer service role, preferably in a live chat or online support environment.
- **Technical Skills:** Proficient in using chat support software, CRM systems, and Microsoft Office Suite or similar applications.
- **Communication Skills:** Excellent written communication skills with a clear and confident tone; ability to convey information succinctly and effectively.
- **Personality Traits:**
- **Adaptable:** Ability to adjust to changing priorities and maintain composure in a fast-paced environment.
- **Confident:** Self-assured and able to make decisions quickly, providing customers with accurate information and guidance.
- **Soft Skills:**
- **Cooperation:** Strong team player who can work collaboratively with colleagues across different functions.
- **Innovation:** A creative thinker who seeks out new solutions to improve customer satisfaction and operational efficiency.
- **Availability:** Capable of working flexible hours, including evenings and weekends, as needed.
**Benefits:**
- Company-provided equipment for remote work setup.
- Paid sick leave to ensure your health and well-being.
- Free accommodation as part of employee benefits for part-time representatives.
**Working Environment:**
PBF Energy is committed to upholding the highest standards of ethical conduct and integrity. Our team operates in a supportive and respectful environment where every employee is valued and encouraged to contribute to our shared goals.
**Application Deadline:** Please submit your application by October 6, 2024.
**Equal Opportunity Statement:**
PBF Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
