**Job Title: Live Chat Representative** **Company:** International Paper **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 --- **About Us:** International Paper is a leading global producer of renewable fiber-based packaging, pulp, and paper products. We are committed to sustainability and strive to deliver high-quality products while giving back to the communities in which we operate. Our team is composed of passionate, driven individuals who prioritize cooperation, analysis, and hard work. **Job Summary:** As a Live Chat Representative, you will play a crucial role in enhancing customer satisfaction and supporting our clients by providing prompt and professional responses to inquiries via live chat. Your responsibilities will involve assisting customers with product information, troubleshooting, and order management, ensuring they have a seamless experience with International Paper. This is a part-time position, ideal for individuals looking to balance their professional and personal commitments while being part of a dedicated team. --- **Key Responsibilities:** 1. **Customer Support:** - Respond promptly and accurately to customer inquiries via live chat, ensuring a high level of service excellence. - Assist customers with product-related questions, order status inquiries, and account management issues. - Utilize CRM tools to track interactions and provide timely updates to customers as needed. 2. **Issue Resolution:** - Analyze customer issues and troubleshoot effectively to provide appropriate solutions or escalate as necessary. - Maintain a calm and professional demeanor when dealing with challenging situations or dissatisfied customers. 3. **Product Knowledge:** - Stay up-to-date with product features, specifications, and company policies to provide informed assistance. - Participate in ongoing training sessions to continually enhance your understanding of our products and services. 4. **Collaboration:** - Work closely with other team members to ensure consistent communication and high-quality customer service. - Collaborate with cross-functional teams, such as sales and marketing, to resolve customer concerns effectively. 5. **Reporting and Feedback:** - Collect and analyze customer feedback to identify trends and areas for improvement in service delivery. - Prepare and submit regular reports to management, highlighting customer satisfaction metrics and operational insights. 6. **Community Engagement:** - Participate in corporate social responsibility initiatives and community projects as part of International Paper's commitment to giving back. - Encourage customer engagement in our community-focused efforts. --- **Qualifications:** **Education:** - High school diploma or equivalent; relevant further education in customer service, communications, or a related field is a plus. **Experience:** - A minimum of 2 years of experience in a customer service role, preferably in an online chat or support environment. **Technical Skills:** - Proficiency with live chat software, CRM platforms, and Microsoft Office Suite. - Ability to quickly learn and adapt to new technologies and tools. **Soft Skills:** - Strong analytical skills with the ability to assess customer needs and resolve issues effectively. - Exceptional communication skills, with the ability to convey information clearly and concisely. - A team player who thrives in a collaborative environment, demonstrating cooperation with colleagues and stakeholders. **Personality Traits:** - Hardworking and driven, motivated to exceed performance benchmarks and improve customer satisfaction. - Positive attitude with a proactive approach to problem-solving and service delivery. --- **Benefits:** - Disability insurance for eligible employees. - Visa sponsorship opportunities for qualified candidates. - Profit-sharing program, allowing you to participate in the success of the company. **Working Environment:** At International Paper, we value our employees' contributions to our communities. Engage with corporate social responsibility initiatives to foster growth and support in our local areas. **Application Deadline:** ******** **Equal Opportunity Statement:** International Paper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, and we are committed to ensuring our hiring process is accessible to everyone. --- Join us at International Paper, where your skills will contribute to our success and the well-being of our community. We look forward to welcoming you to our dedicated team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.