Job Description: Fletcher Building is seeking a dedicated and motivated Live Chat Officer to join our team in Nelson, NZ. As a part-time Associate Level position, the Live Chat Officer will be responsible for providing excellent customer service through our online chat platform. This role requires a high level of independence and adaptability to handle a variety of customer inquiries in a fast-paced environment. Responsibilities:- Respond to customer inquiries and provide assistance through live chat- Manage multiple chat sessions simultaneously while maintaining attention to detail- Use project management skills to efficiently resolve customer issues and follow up on outstanding queries- Collaborate with other departments to escalate complex issues and ensure timely resolution- Stay up-to-date on product information and company policies to provide accurate information to customers- Work closely with the IT team to troubleshoot technical issues related to the chat platform Requirements:- Minimum of 3 years of experience in customer service or a related field- Strong communication skills and the ability to type quickly and accurately- Independent and adaptable with the ability to work effectively in a remote setting- Attention to detail and the ability to multitask in a fast-paced environment- Experience with project management tools and techniques is a plus Benefits:- Remote work flexibility- Life insurance- Joining Bonus Working Environment:At Fletcher Building, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement to deliver exceptional service to our customers. The Live Chat Officer will have the opportunity to contribute to a dynamic and supportive work environment where personal and professional development are prioritized. Equal Opportunity Statement:Fletcher Building is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. Deadline to Apply: ******** If you meet the requirements and are excited about the opportunity to join a dynamic team in a fast-growing company, we encourage you to apply for the Live Chat Officer position at Fletcher Building in Nelson, NZ. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
